PlayOn Sports · 1 day ago
IT Support Analyst
Alpharetta, GA
Full-time
Hybrid
Entry, Mid LevelPlayOn! is looking for an IT Support Analyst to provide frontline technical support for Windows and Mac laptop users, both in-person and remotely. The role involves diagnosing and troubleshooting hardware and software issues, managing user accounts, and enhancing user experience through effective communication and training.
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Responsibilities
Install, configure, and maintain operating systems (Windows and macOS), software applications, and security updates
Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution
Assist in the setup and deployment of new laptops, ensuring proper software installations, configurations, and user profiles
Manage user accounts, access rights, and permissions on both Windows and Mac platforms
Educate and guide end-users on best practices for laptop usage, data security, and system optimization
Maintain accurate records of support requests, troubleshooting steps, and issue resolutions
Create and update documentation for common technical issues and solutions
Stay up-to-date with the latest technology trends and advancements in the IT field
Deliver timely and effective solutions to IT issues, ensuring minimal downtime for end users
Prioritize and resolve tickets based on severity and urgency to meet Service Level Agreements (SLAs)
Communicate clearly and empathetically with users to understand their technical problems and provide guidance
Offer training or documentation to empower users and reduce recurring issues
Log and document support tickets accurately for future reference and analysis
Identify patterns in technical issues to suggest improvements to IT systems or processes, contributing to overall efficiency
Qualification
Required
Bachelor's degree in Information Technology or related field, or equivalent work experience
Proven experience providing technical support for both Windows and Mac laptops
Strong knowledge of Windows (10 & 11) and macOS operating systems
Proficiency in diagnosing and resolving hardware and software-related issues
Familiarity with remote desktop support tools and ticketing systems
Excellent communication skills, both written and verbal
Ability to effectively explain technical concepts to non-technical users
Detail-oriented and organized approach to problem-solving
Adept at multitasking and managing priorities in a fast-paced environment
Preferred
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Apple Certified Support Professional (ACSP) are a plus
Benefits
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Company
PlayOn Sports
PlayOn is the all-in-one fan engagement platform for schools.
Founded in 2008
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$72.31MKey Investors
BIP CapitalHerff JonesHamilton Ventures LLC
2022-04-26Acquired
2022-02-01Private Equity
2021-01-08Series Unknown· $10M
Leadership Team
Perkins Miller
Chief Executive Officer
David Rudolph
President, Streaming and Coaching Tools
Recent News
2025-11-22
Sports Business Journal
2025-11-14
Company data provided by crunchbase