Glidewell Dental · 1 day ago
Technical Advisor I
Irvine, CA
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expGlidewell Dental is a company that provides a range of dental products and services, and they are seeking a Technical Advisor I to support their operations. The role involves coordinating departmental activities, providing administrative support, and ensuring customer satisfaction through effective communication and problem-solving.
BiotechnologyHealthcareManufacturingDentalMedical
Responsibilities
Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner
Complies with customer service policies and procedures and call center operational standards
Relies on extensive technical knowledge to make decisions and accomplish departmental goals
Assists customers in problem solving, planning, development, and execution of stated goals and objectives
Ensures customer retention and satisfaction
Evaluates each case thoroughly and advises doctors on which product is best for the particular case
Makes outbound calls on cases that need assistance
Maintains a day to day professional relationship with dental technicians and managers
Follows-up on specific requests made by doctors on particular cases
Seeks advice and input from the manager when needed
Performs other related duties and projects as business needs require at direction of management
Qualification
Required
High school diploma or equivalent
Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background
Preferred
Bachelor's degree, preferred
RDA, DA, or CDT certifications preferred
Company
Glidewell Dental
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sergei Azernikov
VP of CAD/CAM Software Development
Recent News
EIN Presswire
2025-09-12
2025-05-17
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