ZOLL Medical Corporation · 1 day ago
Technical Support Representative II
Chelmsford, MA
Full-time
Onsite
Entry, Mid Level
$31/hr - $33.50/hr
2+ years expZOLL Medical Corporation is dedicated to improving patient outcomes through innovative medical technologies. The Technical Support Representative II will provide Tier I and Tier II support for medical device products, assisting customers and Sales Representatives via telephone and email, while ensuring customer expectations are met through effective communication and problem-solving.
Medical DeviceHealthcareSoftwareHealth Care
Responsibilities
Provide support for technical inquires related to ZOLL products via telephone or email on a daily basis
Follow up on inquiries, and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report
Assist with the development of junior reps by mentoring them
Occasional on-call phone support for evening and weekend emergencies
Ensuring ZOLL is represented with the highest degree of professionalism
Occasional travel to customer site for troubleshooting and installation support
Research required information using available resources
Stays current with system information, changes, and updates
Qualification
Required
Provide support for technical inquiries related to ZOLL products via telephone or email on a daily basis
Follow up on inquiries, and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report
Assist with the development of junior reps by mentoring them
Occasional on-call phone support for evening and weekend emergencies
Ensuring ZOLL is represented with the highest degree of professionalism
Occasional travel to customer site for troubleshooting and installation support
Research required information using available resources
Stays current with system information, changes, and updates
Attention to detail and well organized
Proper phone and email etiquette and effective listening skills
Strong interpersonal skills and the ability to work in a team environment
Effective verbal and written communication that is appropriate for the situation
Creative problem solving skills and good customer follow up skills
Minimum of 2 years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry
Preferred
4 year degree in electronic/Biomedical
Preferred Paramedic Certification, with 2 years of complementary experience
2 year degree/ Electronic Certification, with 5+ years of complementary experience
Experience in Clinical environment
Company
ZOLL Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.
1001-5000 employees
H1B Sponsorship
ZOLL Medical Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (6)
2023 (8)
2022 (8)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Jon Rennert
CEO
Aaron Grossman
Chief Legal Officer
Recent News
2026-01-13
Business Wire
2025-12-19
Company data provided by crunchbase