UCSF Health · 17 hours ago
PBX Operator
San Francisco, CA
Full-time
Onsite
Entry Level
1+ years expUCSF Health is a leading healthcare provider committed to innovative patient care and advanced technology. They are seeking a PBX Operator to manage internal and external calls, provide limited patient information, and execute emergency procedures, all while ensuring patient safety and effective communication within the hospital.
BiotechnologyEducationHealthcareHospitalHealth CareMedical
Responsibilities
Answer both internal and external calls for the hospitals
Provide limited patient information, when appropriate, per hospital policies
Execute several emergency procedures initiated throughout the medical center from within the PBX Operator Services Unit
Act independently in the absence of a supervisor or manager
Be proactive in accomplishing tasks that relate to patient safety
Provide assistance in a wide variety of areas relating to various aspects of the hospital
Make recommendations to improve processes and/or procedures
Qualification
Required
Excellent verbal and interpersonal communications skills
Good written communication skills
Proficient computer skills required. (Word, excel, PowerPoint, navigate software for documentation/can train, etc.)
Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for) medical terminology; basic and practical clerical skills
Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response
This position requires flexibility to orient and work at all UCSF Health locations
1 year answering public facing telephones in high volume, critical information environment
Working knowledge in administrative procedures and processes including word processing, spreadsheet and database applications
Requires verbal and written communication skills, active listening, critical thinking, multi-task and time management skills
High School graduation or equivalent
Preferred
1 year of previous work experience in a medical facility
1 year of call center experience in the healthcare field
Ability to work in a high pressure, high volume department with individuals who are in crisis
Medical Terminology certification
Post-secondary education preferred
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
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