Santa Fe College · 1 day ago
Administrative Assistant, TRIO and Veteran Programs
Santa Fe College is dedicated to supporting students through TRIO and Veteran Programs. The Administrative Assistant provides essential administrative support, coordinates office operations, and assists in maintaining effective communication and service within these programs.
Higher Education
Responsibilities
Greets visitors, answers phones, responds to inquiries, and resolves issues based on established college policies, making appropriate referrals as needed
Assists in the resolution of student, employee and/or other issues based on pre-determined college policies or department practices
Performs a wide variety of administrative tasks including data entry and the drafting, editing, and revision of letters, reports, and other materials; maintains accurate databases and records
Organizes and facilitates meetings and special events, schedules and coordinates dates and times, venues, attendance, agendas, contracts, hospitality, staffing, and facility arrangements
Performs various duties related to maintaining one or more individual schedules and coordinates travel arrangements when appropriate
Manages payroll functions including the audit of timesheet entries for staff, faculty, and student employees
Performs basic, routine bookkeeping functions relative to program/department budget including tracking purchases and expenditures and may assist in the budget development process
Facilitates, monitors, and/or oversees department purchasing, inventory and requisitioning of supplies and equipment
Prepares special reports, summaries, or replies to inquiries by compiling data and statistics from various departmental resources
May assist in the development or upkeep of the department webpage including social media and web presence
May supervise and oversee the activities of student employees
Provides service to the college through participation in events, committees, and other college activities
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures
Provides service excellence through courteous, informed, accessible, and professional engagement
Performs other duties as assigned
Qualification
Required
An associate degree with two (2) years of experience or a combination of completed education and/or experience equal to four (4) years
Ability to work successfully in a multi-cultural environment
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions
Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs
Results Orientation – proven ability to set and exceed established targets
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs
Detail Oriented - Proven accuracy and attention to detail
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response
Company
Santa Fe College
Santa Fe College was established in 1965 to offer wide access to quality higher education.