BHC · 2 weeks ago
IT Systems Support Technician
The Cooper
Full-time
Onsite
Mid Level
3+ years expBeemok Hospitality Holdings LLC is seeking an IT Systems Support Technician III at The Cooper, responsible for the installation, troubleshooting, and repair of computer systems and peripherals. This role ensures the proper operation of all property computers and electronic devices, while delivering outstanding customer service to colleagues and guests.
Hospitality
Responsibilities
Provide day-to-day technical support for desktop systems, including hardware and software troubleshooting
Install, configure, and support desktop systems, workstations, and software applications
Support user mobile devices and associated applications
Maintain and support guest room and meeting room internet access and entertainment systems
Deliver exceptional customer service and maintain a professional demeanor while resolving issues
Ensure the confidentiality and security of all guests, the company, and property-related information
Assist in other departmental areas as needed
Qualification
Required
3 to 5 years of IT experience in an environment utilizing Windows servers and desktops
Familiarity with the following technologies: Azure Active Directory / Entra ID
Familiarity with Microsoft 365
Familiarity with printers and scanners
Familiarity with Windows 10/11
Familiarity with Windows Server (2012, 2016, 2019, 2022)
Basic networking (TCP/IP, DNS, VLANs, etc.)
Familiarity with network equipment (Cisco, Aruba, Ruckus preferred)
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Preferred
Hospitality industry experience is a strong plus but not required
Company
BHC
Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Shields
Chief Financial Officer, Beemok Hospitality Collection
Mark Fox
Chief Information Officer (Consultant)
Company data provided by crunchbase