Summit Utilities, Inc. · 1 month ago
Technical Support Analyst I
Little Rock, AR
Full-time
Onsite
Entry Level
1+ years expSummit Utilities, Inc. is a growing natural gas utility recognized for its excellence and innovation. The Technical Support Analyst I will be responsible for maintaining and supporting IT systems, providing technical support for various devices, and ensuring adherence to ITIL support practices.
AgricultureNatural Resources
Responsibilities
Hardware support
Operating systems support
Troubleshooting/repair and escalation of hardware issues
Printing support
Meeting / A/V and Conferencing Support (MS Teams, and Zoom devices and software)
Imaging and deployment of replacement equipment
Testing and installation of packaged and in-house developed software on systems
Assisting with software rollouts
Maintaining and ensuring the use of all Information Security tools
Escalation of software issues
Assistance with user account login issues
Office 365 and MFA issue troubleshooting
Providing excellent in-person and technical support
Following SUI ITIL support practices
Maintaining SUI IT inventory practices
Developing knowledge base articles
Providing support to IT Engineering Team as required
Utilizing project management practices for appropriately sized initiatives
Taking ownership of processes and systems where assigned
Developing and facilitating peer and end-user training as needed
Developing and maintaining preventative maintenance procedures where assigned
Qualification
Required
Associate degree in Information Technology or a closely related field or equivalent experience
1+ years of related work experience
ITIL 4 Foundations certification will be required within 6 months of employment
Ability to adapt to current technologies and maintain technical skill levels
Work in a self-directed manner
Communicate and engage with other team member regularly
Demonstrate problem solving with critical thinking skills
Ability to effectively communicate, verbally and in writing
Ability to manage conflicting priorities and expectations
Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, while paying close attention to details
Demonstrate a high customer service imperative
Ability to maintain confidentiality
Work effectively in a diverse workforce
Preferred
Certifications such as A+, MCP, ITIL foundations highly desirable
Benefits
Medical/dental/vision and other benefits
Company
Summit Utilities, Inc.
Summit Utilities owns and operates several natural gas distribution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Adams
Chief Executive Officer & President
Scott Sanders
Executive Vice President and Chief Financial Officer
Recent News
Talk Business & Politics
2026-01-12
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2025-09-04
The Arkansas Democrat-Gazette
2024-04-06
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