Zobility · 1 day ago
Customer Service I
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry LevelZobility is a workforce management and staffing division of RGBSI, a multi-national corporation. They are seeking a Customer Service I to assist customers with inquiries, process orders, and support customer service operations.
Artificial Intelligence (AI)IndustrialHuman ResourcesIndustrial AutomationMachine Learning
Responsibilities
Assisting customers by E-Mail with questions, service requests, order placement, accounting needs, and product support
Process customer orders and requests for product repair into an ERP/order entry system
Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines
Support and initiate pricing dispute process
Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner
Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info
Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed
Qualification
Required
Basic computer/technical skills with demonstrated competencies with Microsoft Office applications
Ability to work independently or as part of a team
High School Diploma or equivalency (GED) required
Preferred
Related experience and/or training in customer service, call center, or similar role preferred
Benefits
Medical
Dental
401k
Short-term disability
AD&D
Tuition reimbursement
And more
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase