Harbor IT · 14 hours ago
Help Desk II Technician
Hybrid (Denver, Colorado, US)
Full-time
Hybrid
Mid Level
3+ years expHarbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. The Help Desk II Technician serves as an escalation point for complex support tickets, providing advanced troubleshooting and technical leadership within the help desk team.
Telecom & CommunicationsCloud ComputingHardwareSoftwareISPNetwork HardwareVoIPWeb Hosting
Responsibilities
Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues
Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations
Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems
Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able
Document technical processes and knowledge base articles for internal use
Collaborate with infrastructure and project teams to assist with deployments and server upgrades
Perform proactive system monitoring and maintenance to ensure uptime and performance
Communicate technical solutions clearly to clients and team members
Qualification
Required
Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services
Experience with ticket triage, prioritization, and root cause analysis in an MSP setting
Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.)
Strong communication, customer service, and mentoring abilities
Ability to manage multiple client environments and competing priorities effectively
Security-first mindset with focus on compliance and best practices
3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment
Experience supporting Microsoft 365, Intune, and MFA and DNS
Preferred
Bachelor's degree in Information Systems, Computer Science, or related discipline
Certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent
Company
Harbor IT
We are not merely a provider that handles firewalls and answers calls.
201-500 employees
H1B Sponsorship
Harbor IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$37M2006-09-11Acquired
2005-03-03Series C· $37M
Leadership Team
Greg Bertschmann
CEO & President
Michael Sullivan
Chief Operating Officer
Company data provided by crunchbase