County of Los Angeles · 4 months ago
INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
1+ years expThe County of Los Angeles is addressing the homelessness crisis and is seeking qualified candidates for the role of Information Technology Technical Support Analyst II. This position involves providing technical support, troubleshooting, and maintaining IT systems to assist in the County's mission to improve services related to homelessness.
Non ProfitSocial MediaGovernmentCommunities
Responsibilities
Installs, configures, maintains and tests computer hardware, software and peripheral equipment
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures
Identifies trends in the reported problem calls and implements improvements
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards
Configures software distribution tools
Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed
Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed
Acts in a lead capacity to other technical staff as needed
Qualification
Required
One (1) year of experience at the level of an IT Technical Support Analyst I
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds
Preferred
Proficient in American Sign Language (ASL)
ASL certification
County bilingual certification for ASL
Company
County of Los Angeles
Please follow Department of Human Resources main page at: https://www.linkedin.com/company/los-angeles-county/
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carter Hewgley
Senior Director, CEO-Homeless Initiative
Ellen Chow
Program Specialist III, CEO
Recent News
2026-02-06
Pasadena Star News
2025-12-21
Company data provided by crunchbase