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Xome Customer Service Associate II jobs in United States
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Quicken Loans · 1 day ago

Xome Customer Service Associate II

positionLake Vista, TX
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp
Xome, a subsidiary of Rocket, is a leading innovator in the real estate industry, committed to transforming the way people buy and sell homes. The Customer Service Associate II will interact with customers across multiple channels, providing exceptional service and resolving issues efficiently while leading special projects and meeting performance metrics.
LendingFinanceFinancial ServicesMortgage

Responsibilities

Respond to customer inquiries via phone, email, or chat
Lead special projects for the team
Resolve customer issues and complaints in a timely and efficient manner
Identify and escalate priority issues to appropriate teams or managers
Document customer interactions and transactions in a clear and concise manner
Provide accurate product and service information to customers
Follow up with customers to ensure their issues have been resolved
Collaborate with other team members to improve customer service processes and procedures
Stay up to date with company products, services, and policies
Maintain a positive and professional attitude towards customers and colleagues

Qualification

Customer serviceVerbal communicationWritten communicationBasic computer proficiencyProblem-solvingMultitaskingAttention to detailTeam collaborationReliability

Required

High school diploma or GED
Minimum of 1 year of related professional level work experience or equivalent combination of education and related work experience
Strong verbal and written communication skills
Ability to provide friendly, professional, and solution-oriented customer service
Basic computer proficiency, including experience with email, data entry, and common software applications
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to work independently as well as part of a team
Reliable attendance and punctuality

Benefits

Perks and health benefits

Company

Quicken Loans

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Quicken Loans Is Here to Get You an Affordable Mortgage with Award-Winning Client Service.
dateFounded in 1985
location
Detroit, Michigan, USA
people-size10001+ employees
web-link
http://www.quickenloans.com/

Funding

Current Stage
Late Stage

Leadership Team

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Rick Pelletier
Divisional Vice President, Partner Development Manager
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Ahmad Hogeige
ROCKET PRO Partner development manager
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