Shift Digital · 1 day ago
Sr. Program Specialist - Dealer Tools Program (Laguna Beach)
Laguna Beach, California
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $80K/yr
2+ years expShift Digital is seeking a Sr. Program Specialist to support the Mazda Dealer Tools Program from their Laguna Beach, CA office. The role involves managing projects, maintaining client relationships, and optimizing program performance to enhance dealer tools for Mazda's dealerships.
AdvertisingInformation TechnologyInformation Services
Responsibilities
Manage projects required for program launch, maintenance and growth with may include developing scope & project plan, tracking milestones, working with vendors, setting client expectations, identifying & managing issues, overseeing integrations & supporting quality assurance checks, etc
Communicate all program details, changes and actions required to certified program vendors, client, and regional teams. Work effectively with internal teams, vendor teams and client to support client requests, program requirements. Work directly with dealer support to ensure program enrollments, cancellations, provider changes are processed and tracked accordingly
Drive program growth through improvements to KPIs, enhancements to the program strategy & tactics, and identifying / consulting the client on overall program enhancements
Manage client relationships, and proactively engage them, while serving as the SME for across all digital channels with a focus on digital tools & website. This role will include interaction with the client, which requires a polished and professional demeanor and the ability to support meetings and present to teams/groups
Define, measure and manage the program performance through use of analytics and reporting tools and provide client key insights on performance of content. Provide in-depth analysis and case studies of performance of products and services using tools provided
Manage vendors to ensure they are meeting program benchmarks, adhering to brand and program standards, servicing in-program dealers as expected, maintaining required integrations and delivering all required reporting in a timely manner
Map quarterly goals to track key initiatives and program goals are being met
May include some travel within market as needed to drive adoption
Qualification
Required
Automotive experience is strongly desired
2+ years of professional work experience
Project management skills necessary to manage various and numerous projects while tracking costs against budgets and time to completion
Understanding the digital space, associated analytics, and delivery of technology solutions
Key decision-making skills to provide valuable feedback and recommendations to client
Detail oriented and self-motivated
Detailed & functional expertise in Microsoft Office Suite (Word, PowerPoint, Excel)
Advanced Excel skills with experience creating complex spreadsheets, including use of Pivot Tables & Pivot Charts (Must be able to pass an Excel skills test)
Communication and interpersonal skills necessary to actively promote a cooperative team environment
Desire to be client facing – speaking with, presenting and working towards consulting the client
Desire to own success of projects
Bachelor's Degree or Equivalent
Preferred
Digital marketing experience is preferred, but not required
Experience with PowerBI is preferred, but not required
Experience with Salesforce is preferred, but not required
Benefits
Phenomenal health benefits
10 paid holidays
Generous paid time off (PTO)
Office lunches
Snacks
A free gym membership
Company
Shift Digital
Shift Digital is a digital marketing company.
501-1000 employees
H1B Sponsorship
Shift Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Steve St.Andre
Founder
Recent News
2025-10-11
2025-07-29
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