ASM Global · 13 hours ago
IT Specialist - Yankee Stadium
New York, NY
Part-time
Onsite
Entry Level
$21/hr - $24/hr
2+ years expASM Global is the premier partner to the world's greatest live events, venues, and brands. They are seeking an IT Specialist to provide Point-of-Sale support at Yankee Stadium, responsible for the deployment and maintenance of POS systems, as well as providing technical support for PCs and related equipment.
Entertainment
Responsibilities
Provide level one and two POS (Point-of-Sale) support for all system problems and escalate when necessary to Venue Technology Supervisor
Conduct stadium walk-through to ensure all systems are operational prior to and during all events
Diagnosis of software, firmware & hardware issues and execution of solutions
Replacement of defective hardware before, during and after events
Back-office systems support
Maintain constant communication to effectively log daily issues and remedial actions taken
Maintain a thorough knowledge of the organization and adhere to all standards and practices
Initiate and implement improvements to areas of responsibility
Assists with regular preventative maintenance and cleaning
Assists with inventory and asset management
Perform other duties as assigned by Venue Technology Supervisor
Qualification
Required
Associate's degree or equivalent combination of education and related experience and/or training
Experience with POS systems, preferably Skytab Venue, Retailcloud, & MyVenue
Excellent interpersonal, written, and oral communication skills required
Must be detail oriented, organized, and responsible
Strong customer service and presentation skills
Able to analyze user needs, problem-solve and reach acceptable solutions
Able to perform effectively with supervision, either independently or as a team member
Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications
Working knowledge of network troubleshooting including TCP/IP, VLAN's, and wireless
Experience working with managed service providers
Able to maintain confidentiality of information and systems
Knowledge of security, compliance requirements and practices
Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
Ability to lift up to 10-30 pounds, occasionally 50 pounds
Must be available and willing to work a non-standard work schedule including weekends and holidays as are necessary or desirable to meet the business needs
Preferred
Associated Degree in a technology related field preferred
CompTIA A+ or Network+ certification desired
2+ years of working with and supporting a POS system
2+ years of Service Desk support
2+ years of working with and supporting TCP/IP networks and performing wireless support
2+ years of hands-on experience using Windows 10/11 Professional operating systems
2+ years of Microsoft Office and/or other packaged applications required
2+ years of working with and supporting Samsung or Apple tablets
2+ years of working with and supporting audio/video equipment
Company
ASM Global
ASM Global is the world’s leading venue management company and producer of live event experiences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryce G. Townsend
Senior Vice President, Commercial Partnerships
Natalie Sharp
Vice President Commercial Partnership Activation
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