Intellihot Inc. · 1 day ago
CUSTOMER SERVICE & SALES SUPPORT SPECIALIST
Chicago Office - Vernon Hills, IL 60061
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
4+ years expIntellihot Inc. is seeking a smart, critical-thinking, and experienced professional to join their team as a Customer Service & Sales Support Specialist. This role serves as the primary resolution specialist for customer inquiries, ensuring seamless management of orders and troubleshooting complex issues while contributing to process improvements.
Consumer Goods
Responsibilities
Order Management & Accuracy: Execute end-to-end order processing, including receiving and validating purchase orders (POs) for accuracy and completeness, entering them into the ERP system, and issuing acknowledgements with current lead times
Customer & Sales Support: Serve as the primary point of contact for all sales inquiries and customer-related issues via phone, email, and chat. Make outbound follow-up calls to existing customers and facilitate sales by fielding incoming calls
Complex Issue Resolution: Apply exceptional analytical and problem-solving skills to investigate and troubleshoot customer service issues, providing pricing information, assisting with product/parts questions, and coordinating with Tech Support on warranty customers
Logistics & Returns: Process requests for RMAs (Return Material Authorizations), coordinate returns, and communicate PO, shipping status, and tracking information to representatives and customers
Perform other duties as assigned
Qualification
Required
Proven self-starter, critical thinker and a natural problem solver
Bachelor's degree or 4 years of related professional experience in a technical or B2B Customer Service, Sales, and/or Retention role
High proficiency and working knowledge of an ERP system and familiarity with SFDC (Salesforce CRM)
Exceptional written and verbal communication skills, strong interpersonal skills, and proven conflict resolution skills required
Demonstrated history of using analytical skills to resolve complex issues or execute process improvements
Ability to work independently with a high level of integrity, responsibility, and ethics
Preferred
Knowledge of construction industry terminology and project processes is a plus
Benefits
Medical
Dental
Vision insurance
401K with company match
Life insurance
Short term disability
Long term disability
Paid time off
Paid holidays
Bonus potential
Company
Intellihot Inc.
TRANSFORMATIVE GLOBAL TECHNOLOGY Addressing energy efficiency, health, and safety Intellihot offers high-tech solutions to these water issues and is leading the charge toward a cleaner, cheaper, safer, and more reliable future.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Lawrence
Chief Financial Officer
David Martin
Chief Operating Officer
Company data provided by crunchbase