Arizona Public Service - APS · 8 hours ago
Business Operations Analyst Senior - SQL
Phoenix, AZ
Full-time
Hybrid
Senior Level, Lead/Staff
9+ years expArizona Public Service (APS) is dedicated to the success of its employees and is seeking a Senior Business Operations Analyst. This role provides coordination and support for Transportation Operations processes, ensuring effective functioning of business systems and data sources, while also developing insights and recommendations to enhance performance.
EnergyIndustrialSustainabilityElectrical Distribution
No H1B
U.S. Citizen Only
Responsibilities
Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding, combined with a good understanding of business functions, systems, and industry requirements
Researches, analyzes, and proactively resolves routine to complex business and operational problems. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution and improve customer experience
Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and/or enhancements to existing systems. Gathers and documents business requirements with consideration of business goals and future needs
Provides input and gathers functional requirements, policy and procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, and managing schedules and deliverables
Uses quantitative metrics to analyze process designs and workflows and proactively recommends process improvement initiatives, including potential technology solutions to streamline, automate, and improve operational efficiencies
With limited direction, coordinates and participates in the development of business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends and proactively researches opportunities to enhance business processes and systems
Provides operational support for business areas and multiple systems, including researching and resolving system issues, conducting gap analysis, identifying and delivering training, and performing data integrity audits
Develops, maintains, and supports reports and queries using appropriate reporting tools. Assists in the development and maintenance of standardized business reporting protocols and ensures data integrity and consistency across reporting outputs
Monitors and tracks business goals, activities, performance metrics, and issues for assigned units to keep management informed of business unit performance
Actively shares knowledge of the business and technical environment, priorities, and processes with less tenured personnel and stakeholders
Conducts research, performs data analysis, and communicates findings through formal presentations and written documentation
Participates in project assignments as a lead or key team member, coordinating activities within business areas, including needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application and system training for end users
Manages access and security for business systems, ensuring appropriate data security controls, documentation, and compliance with internal policies and procedures
Maintains documentation of processes, guidelines, tools, procedures, and training materials required to support the business unit
May participate in planning, development, and administration of business unit budget functions
Proactively identifies business issues, risks, and opportunities and provides data-driven recommendations to improve processes, systems, and business outcomes
Qualification
Required
BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area
An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained
Experience supporting system maintenance, upgrades, and user interface functionality
Demonstrated knowledge of business and operational processes, including functions, procedures, workflows, and computer systems
Demonstrated experience working on projects and teams, with the ability to prioritize tasks and manage competing priorities
Strong analytical skills with the ability to review data, identify relationships and patterns, and communicate insights effectively
Excellent interpersonal and organizational skills required
Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills
Experience managing projects and identifying, tracking, and resolving issues
Advanced proficiency in Microsoft Excel, Power BI, Word, and SQL applications
Proficient knowledge of emerging practices and technologies relevant to the business area
Knowledge of applicable federal and state laws, regulations, and standards impacting the business area
Strong verbal and written communication skills
Company
Arizona Public Service - APS
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.95BKey Investors
US Department of Energy
2025-01-08Debt Financing· $1.81B
2024-10-18Grant· $70M
2009-09-16Grant· $70.5M
Leadership Team
Juli West
Vice President Supply Chain, CPO
Monica Whiting
VP, Customer Experience and Chief Customer Officer
Recent News
Energy-Storage.News
2026-01-20
Arizona Daily Star
2026-01-16
Company data provided by crunchbase