Jack Henry · 16 hours ago
PC Tech Supervisor
Monett, MO
Full-time
Onsite
Senior Level
6+ years expJack Henry is a technology company focused on redefining financial services for community banks and credit unions. They are seeking a PC Tech Supervisor to oversee the PC Tech Support team, ensuring professional customer support and effective management of hardware and software resources.
Enterprise SoftwareFinanceBankingFinancial Services
Responsibilities
Supervises and coordinates the IT PC Tech Support staff
Supervise, train, and mentor a team of PC technicians and support staff; Schedule and assign tasks, monitor performance, and provide feedback
Schedules staff to adequately handle any internal requests and problems
Advises support staff concerning administrative procedures, technical problems, and priorities
Ensures that support staff receives the appropriate training and remain knowledgeable about the company’s products and systems
Consults with management on disciplinary actions and proceedings
Provide oversight of inventory and assets across locations, including weekly inventory counts
Ensures availability of hardware and software to internal customers and employees by ensuring hardware and software works properly and individuals have the available tools needed to perform their functions. Provides "loaner" devices when necessary
Assists with analyses and preparing reports on progress, work trends, and problems
Partners with leadership to develop team of techs that will monitor asset performance and other dashboards proactively
Develops dashboards in Lakeside to monitor asset performance and associate performance
Keeps the management team informed on status of employees’ problems and of internal technical support activities as necessary
Improves quality and responsiveness of corporate support services
Develop and implement standard operating procedures for tech support
Implement and monitor Key Performance Indicators (KPIs) for evaluating performance, ensuring the effectiveness of the PC Technicians team, and achieving organizational goals
Encourages techs to work with an associate experience mindset and "What else can I do for You" mentality
Views the jh associates as their customer and communicates to the technicians expectations
Ensure high levels of satisfaction and effective communication with end-users
Assists management with evaluating and developing Employee Support Center programs and policies
Ensures proper stock of endpoints and peripherals within budget
Delivers weekly and monthly reports regarding assets and inventory
Supports team performing A/V daily checks onsite and during planned events to ensure operating as expected
Works with and supports VIP Executive support technician
Collaborate with other departments to understand technology needs and implement solutions
Act as the point of contact for escalated technical issues and customer service concerns
May perform other duties as assigned
Qualification
Required
Must have at least 6 years of experience in IT Support, specializing in delivering exceptional customer service for hardware and software issues
Must be able to work on-call for critical issues as needed
Must be able to travel to various Jack Henry offices up to 25% of the time to meet with team members and provide on-site support as needed
Must be able to work onsite at either the Springfield, MO or Monett, MO office
Preferred
Experience with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are a plus
Proficiency in data analytics to measure team performance is a plus
Experience with ServiceNow
Certifications in ITIL and ITSM are desirable
Benefits
Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
Benzinga.com
2026-02-04
2026-02-03
Company data provided by crunchbase