Giga · 9 hours ago
Solutions Engineer – New York
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$150K/yr - $300K/yr
4+ years expGiga is a voice AI startup that has recently raised a $61M Series A and is building the next generation of customer experience with real-time AI agents. The Solutions Engineer will collaborate with various teams to operationalize AI agents for large brands, leading complex engagements and driving measurable business impact.
Artificial Intelligence (AI)SoftwareB2C
Responsibilities
Own strategic technical relationships: Build deep, trusted partnerships with technical executive stakeholders across CX, Operations, and Product teams
Drive growth across key logos: Partner with the account team to drive expansion within our largest customers and convert POCs into multi-year, multi-million-dollar partnerships
Co-own implementation: Manage timelines, integrations, and deliverables across forward-deployed, product, and engineering teams
Influence product direction: Translate customer feedback and emerging use cases into roadmap insights and feature priorities
Shape the foundation: Help define team culture, processes, and best practices as an early member of the Solutions organization
Qualification
Required
Experienced solutions engineer with enterprise selling experience (4+ years in strategic or enterprise SaaS): You bring a track record of working across large, multi-stakeholder enterprise organizations, engaging senior business and technical leaders, and navigating complex sales cycles
Strong communicator and trusted advisor: You can translate complex technical solutions into business value that resonates with executives, and build credibility with both customers and internal teams - think product, engineering, success, sales, etc
Comfortable operating with ambiguity: You excel in early-stage, high-growth environments where structures aren't always fully defined, and you're motivated by continuous improvement - sharing best practices, building reusable playbooks, and helping define the foundation of the Solutions organization
Solid technical foundation: You have experience working with Python, APIs, data pipelines, cloud infrastructure, or full-stack engineering contexts, and you're ready to deepen that into enterprise-scale AI agent deployments
Preferred
Early GTM or founding solutions or forward-deployed experience at a fast-growing startup, preferably at an AI company
Experience selling AI, automation, or CX transformation solutions into enterprise companies and familiarity with large-scale deployments
Working software engineering experience and a deep interest in all things AI - trends, companies, technologies
Benefits
Catered lunch daily
Dinner stipend
$150/month wellness benefit (gym, fitness classes, mental health)
401(k) plan
Paid parental leave (12 weeks maternal, 6 weeks paternal)
Commuter benefits
Medical, dental, and vision coverage
Company
Giga
AI support agents for the largest B2C companies in the world
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$64.6MKey Investors
RedpointNexus Venture Partners
2025-08-01Series A· $61M
2023-10-23Seed· $3.6M
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