ACC Premiere · 21 hours ago
Wisconsin Provider Operations Coordinator - WI Residents Only
United States
Full-time
Remote
Entry Level
$14/hr - $14/hr
2+ years expACC Premiere is a company that provides exceptional customer service experiences for consumers through various communication channels. They are looking for a Wisconsin Provider Operations Coordinator responsible for assisting clients with non-emergency medical transportation needs and using technology to improve operational models in the healthcare industry.
Outsourcing/Offshoring
Responsibilities
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs
You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry
You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time
Consult with customers to understand their needs and determine the best option
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions
Qualification
Required
Are you passionate about delivering exceptional customer service?
If you have experience in retail, customer service, and/or data entry, we want to hear from you!
You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs
You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry
Consult with customers to understand their needs and determine the best option
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions
Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router) and a stable and reliable internet connection
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) to make a quiet and distraction-free work environment
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible
Product Training
Systems Training
Live Remote Training
100% attendance required
8-hour shift
Full-time only
Day shift
Monday to Friday
Schedules are assigned in the interview process and will remain as your permanent schedule
Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program
Preferred
Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services
Benefits
Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program
Company
ACC Premiere
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase