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IT Support Analyst - Level 1 jobs in United States
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Saxton & Stump · 1 day ago

IT Support Analyst - Level 1

positionLancaster, PA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp
Saxton & Stump is one of the most innovative law firms in the country, seeking a talented IT Support Analyst - Level 1 to join their team. The role involves providing first-level technical support, maintaining IT systems, and ensuring a seamless digital experience for employees.
GovernmentLegalLaw EnforcementLegal Tech

Responsibilities

Provide first-level technical support to end-users, including troubleshooting hardware and software issues
Install, configure, and maintain computer systems, software, and peripheral devices
Assist in the setup and maintenance of network and server infrastructure
Collaborate with IT team members to develop and document standard operating procedures
Maintain an inventory of IT equipment and software licenses
Assist with IT-related projects, including system upgrades and migrations
Stay up to date with industry trends and best practices to enhance our IT support services
Provide excellent customer service, communicate technical information clearly, and train end-users as needed
Other duties as assigned by manager

Qualification

IT support experienceWindows operating systemMacOS operating systemNetworking conceptsTroubleshooting skillsIT certificationsCommunication skillsProblem-solving abilitiesAttention to detail

Required

Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience)
Two (2) years of solid technology support experience
Proven experience in IT support or related role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with networking concepts and protocols
Proficiency in troubleshooting hardware and software issues
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail

Preferred

IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Benefits

Medical, dental, and vision insurance (which start day one of employment)
A 401k plan
The opportunity for professional growth

Company

Saxton & Stump

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Saxton & Stump is a full-service law firm serving businesses by providing legal and consulting services.
dateFounded in 2015
location
Harrisburg, Pennsylvania, USA
people-size201-500 employees
web-link
https://www.saxtonstump.com/

Funding

Current Stage
Growth Stage

Leadership Team

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James Saxton
Chairman
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Recent News

Charleston Business
Saxton & Stump law firm names new CEO
2025-09-15
citybiz
Christopher Conner Joins Saxton & Stump as Attorney and Shareholder
2025-01-23
Law360
Saxton & Stump Name Shareholder Retiring At End Of Dec.
2022-12-10
Company data provided by crunchbase