ZOLL Cardiac Management Solutions · 1 day ago
Technical Support Representative II
Chelmsford, MA
Full-time
Onsite
Entry, Mid Level
$31/hr - $33.50/hr
2+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative medical technologies. The Technical Support Representative II will provide Tier I and Tier II support for medical device products, assisting customers and sales representatives with inquiries and ensuring satisfactory resolutions.
Medical Device
Responsibilities
Provide support for technical inquires related to ZOLL products via telephone or email on a daily basis
Follow up on inquiries, and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report
Assist with the development of junior reps by mentoring them
Occasional on-call phone support for evening and weekend emergencies
Ensuring ZOLL is represented with the highest degree of professionalism
Occasional travel to customer site for troubleshooting and installation support
Research required information using available resources
Stays current with system information, changes, and updates
Qualification
Required
Provide support for technical inquiries related to ZOLL products via telephone or email on a daily basis
Follow up on inquiries, and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report
Assist with the development of junior reps by mentoring them
Occasional on-call phone support for evening and weekend emergencies
Ensuring ZOLL is represented with the highest degree of professionalism
Occasional travel to customer site for troubleshooting and installation support
Research required information using available resources
Stays current with system information, changes, and updates
Attention to detail and well organized
Proper phone and email etiquette and effective listening skills
Strong interpersonal skills and the ability to work in a team environment
Effective verbal and written communication that is appropriate for the situation
Creative problem solving skills and good customer follow up skills
Minimum of 2 years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry
Preferred
4 year degree in electronic/Biomedical
Preferred Paramedic Certification, with 2 years of complementary experience
2 year degree/ Electronic Certification, with 5+ years of complementary experience
Experience in Clinical environment
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
H1B Sponsorship
ZOLL Cardiac Management Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase