East West Bank · 10 hours ago
Field Support & Desktop Services Technician
El Monte, CA
Full-time
Hybrid
Senior Level
$20/hr - $27/hr
5+ years expEast West Bank is a premier financial institution serving as a bridge between the East and West since 1973. The Desktop Services Field Support Technician is responsible for providing onsite and remote technical support, including troubleshooting hardware and software issues, equipment installation, and ensuring a positive customer experience.
FinanceBankingFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Diagnose and resolve hardware, software, and peripheral issues onsite
Troubleshoot desktops, laptops, printers, scanners, and related equipment
Support Windows OS, Apple OS, Microsoft Office applications, and internal banking applications
Perform imaging, configuration, replacement, and repair of devices
Offer onsite assistance to Network Engineering teams as needed
Setting up new/replacing racked networking switches and routers
Performing onsite repairs of racked network equipment
Follow proper inventory handling, tagging and tracking
Provide remote support for Network Engineering team
Deliver, install, and set up new or replacement computers, printers, monitors and peripheral equipment
Manage equipment moves, disconnecting, reconnecting, and conducting cable management
Provide meeting and conference room setup, testing, and support
Travel locally to branch and office locations for onsite support
Maintain a friendly, professional demeanor in a fast-paced environment
Communicate clearly with users of all technical levels
Provide user training during installations or equipment delivery
Maintain strong customer focus with a positive attitude under pressure
Create, track, follow up on, and close work orders in a timely manner
Document solutions and update Knowledge Base articles
Follow proper inventory handling, tagging, and asset‑tracking procedures
Escalate issues appropriately when needed
Maintain awareness of current technology trends and equipment updates
May perform other duties as assigned
Qualification
Required
5 years of customer support/field services or IT-related experience
Strong troubleshooting and analytical skills with root-cause understanding
Ability to lift up to 40 lbs
Valid driver's license and ability to travel locally
Must be able to pass a background check
Must be authorized to work in the United States
Educational background in IT, Computer Science, or Customer Service
Preferred
Professional working proficiency in Mandarin and or Cantonese is a plus
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
Company data provided by crunchbase