Bridge Global Partners (BGP) · 3 days ago
Field Technician & Helpdesk Agent (Technical Services)
Houston, TX
Full-time
Hybrid
Entry Level
1+ years expBridge Global Partners, LLC (BGP) is a Houston-based distribution and integration firm specializing in cash handling and retail automation technology. They are seeking a Field Technician & Helpdesk Agent to support the deployment, service, and ongoing technical performance of cash automation and payment technology systems, focusing on installations, diagnostics, repairs, and customer support.
Management Consulting
Responsibilities
Install, configure, test, and commission cash handling and payment technologies, including cash recyclers, smart safes, counters, and related automation devices
Perform on-site diagnostics, corrective repairs, and preventative maintenance at customer locations
Provide remote technical support and helpdesk coverage, responding to inbound service requests and resolving issues efficiently and professionally
Troubleshoot hardware, firmware, software, and basic networking/connectivity issues
Perform device staging, calibration, firmware updates, configuration validation, and functional testing before deployment
Accurately document all service activities in Zoho Desk, including diagnostics performed, root cause analysis, corrective actions, and supporting photos
Coordinate with manufacturer engineering and technical support teams for escalations, advanced troubleshooting, and warranty-related repairs
Support post-installation follow-ups to ensure system stability, customer satisfaction, and adherence to service-level expectations
Qualification
Required
High school diploma or equivalent required
1–3 years of experience in field service, technical support, or hardware-focused service roles
Solid understanding of basic networking concepts, PC configuration, and software installation
Comfortable using hand tools, diagnostic equipment, and working with mechanical and electronic components
Proficiency with Microsoft Office (Excel, Outlook, Word) and service ticketing systems
Ability to lift to 50 lbs. and safely handle equipment during installation and service
Strong written and verbal communication skills with both technical and non-technical stakeholders
Technically curious with a strong problem-solving mindset
Customer-focused and professional in both on-site and remote interactions
Organized, detail-oriented, and accountable for technical outcomes
Able to work independently while collaborating closely with operations, engineering, and vendor partners
Calm, solution-oriented, and effective under time pressure
Preferred
Technical certificate or associate degree in electronics, IT, networking, or a related field preferred
Experience working with electromechanical devices, POS systems, automation equipment, or similar technologies preferred
Benefits
Paid time off and company holidays
Ongoing training and growth opportunities within technical services and automation technology
Company
Bridge Global Partners (BGP)
Bridge Global Partners (BGP) brings together expertise across industries to tackle today’s toughest operational challenges.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase