BETAH Associates, Inc. · 11 hours ago
Administrative and Customer Support Specialist (Part-Time/On-Call)
Washington, DC
Part-time
Onsite
Mid Level
3+ years expBETAH Associates, Inc. is a certified small business focused on social equity and sustainable communities. They are seeking an Administrative and Customer Support Specialist to provide on-call, part-time support to the Treasury Department, ensuring continuity of operations during staff absences while managing customer service and administrative tasks.
EducationConsultingManagement ConsultingTraining
Responsibilities
Serve as point of contact for incoming service requests via email, phone, and in-person interactions
Coordinate and process customer service requests, ensuring accurate documentation and timely resolution
Manage and update electronic databases to track service requests and workflow
Collaborate with internal service providers to deliver customer support solutions efficiently
Maintain the Customer Support inbox and phone line, providing timely and professional responses
Develop and maintain tracking tools, spreadsheets, and reports to support service metrics and workflow efficiency
Provide administrative support to senior-level officials, including scheduling, meeting logistics, and correspondence
Manage and update executive calendars; schedule, confirm, and adjust meetings as needed
Greet and assist Treasury visitors and ensure proper meeting coordination and documentation
Prepare and distribute meeting materials, including agendas, briefing documents, and follow-up action items
Take notes during meetings, track deliverables, and follow up on outstanding tasks
Handle document delivery and pickup between Treasury offices, ensuring confidentiality and accuracy
Communicate regularly with management to provide updates on project and administrative support activities
Qualification
Required
Strong customer service orientation and ability to resolve issues effectively
Excellent communication and interpersonal skills
Proactive, solution-oriented approach to customer support
Detail-oriented with strong organizational and time management abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to manage multiple tasks simultaneously in a fast-paced environment
Strong problem-solving skills and ability to work collaboratively with team members and clients
AA Degree plus 3 years customer service experience OR High School Diploma plus 5 years of customer service experience
Proficiency in Microsoft Suite
Knowledge of government operations or familiarity with federal agency environments
Company
BETAH Associates, Inc.
BETAH: Communications Transformed ‘BETAH’ means trust and confidence. For 35 years, BETAH has been at the heart of communications and communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Taylor
President and CEO
Company data provided by crunchbase