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Technical Support Specialist jobs in United States
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Phase Technologies · 12 hours ago

Technical Support Specialist

positionRapid City, SD
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $20/hr
Phase Technologies is a power electronics manufacturer located in Rapid City, South Dakota, recognized for its advancements in phase conversion technology. They are seeking a Technical Support Specialist who will troubleshoot customer issues and provide excellent service, primarily through phone and email communication.
IndustrialElectronicsManufacturingIndustrial Engineering
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H1B Sponsor Likelynote

Responsibilities

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains customer records by updating account information
Maintains a log of phone and customer service activities
Issues and closes RMA’s as necessary
Maintains financial accounts by working with sales to ensure customers are charged and compensated properly
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Manages the claim process for damaged equipment
Works on the manufacturing floor as needed

Qualification

Technical military experienceRepair Technician experienceTechnicalMechanical skillsCustomer service skillsOrganizedMicrosoft Office knowledgeComputer systems navigationProblem-solving abilityDetail-orientedWillingness to learnTeamworkTrustworthinessReliability

Required

Technically and mechanically inclined
Good customer service skills a must
Ability to problem solve
Can work individually and on a team
Organized and detail oriented
Willing to learn and self-motivated
Trustworthy and reliable
Ability to sit for 7 – 8 hours per day
Knowledge of Microsoft Office
Must be able to navigate and learn computer systems quickly

Preferred

Technical military experience or experience as a Repair Technician is also applicable/preferred
Associate degree in Electronics preferred

Benefits

Paid time off (up to 2 weeks per year)
Paid Holidays (8 days)
Health Insurance (multiple plans available)
Dental Insurance
Vision Insurance
401k Matching Retirement
Flexible Savings Account

Company

Phase Technologies

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Phase Technologies manufactures and supplies digital phase converters including variable frequency drives with active front end technology.
dateFounded in 1999
location
Rapid City, South Dakota, USA
people-size51-200 employees
web-link
https://www.phasetechnologies.com/

H1B Sponsorship

Phase Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Nick Kingsbury
Chief Executive Officer
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Peda .Vasanth Medagam
CTO
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Company data provided by crunchbase