LanceSoft, Inc. · 1 day ago
Workstation / IT Support Technician
Albuquerque, NM
Full-time
Onsite
Senior Level
$20/hr - $21/hr
5+ years expLanceSoft, Inc. is seeking a Workstation / IT Support Technician to provide exceptional IT support to internal customers. The role involves troubleshooting, configuring, and deploying hardware, while ensuring high levels of customer satisfaction and effective communication with various teams.
Information Technology
Responsibilities
Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction
Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon
Stage and configure machines for new hires and deploy new hardware as needed
Work with the Build Center team to provide timely delivery on all hardware deployments
Complete workstation replacements for users that qualify for new workstation replacements
Test, configure, install and manage repair of all IT related equipment (hardware and software)
Knowledge base documentation contribution
Accurately log and track ticket related workload in a timely fashion
Customer engagement – Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress
Form effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers
Above all, focus on support of people as opposed to the technology
Qualification
Required
Minimum 5 years of relevant experience in IT support at 2nd level within a Corporate IT support environment
Exceptional Customer Experience skills and Customer Success obsessed
Thorough understanding of service desk and customer support environment
Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions
Tolerance for ambiguity in a consistently changing environment
High energy level and creative problem-solving abilities
Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
Proven analytical, evaluative, and problem-solving abilities
Self-motivated team player
Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices
Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase