NEOGOV · 1 day ago
911 Supervisor
1500 Idalia Road Bernalillo, NM
Full-time
Onsite
Senior Level
$61K/yr - $73K/yr
5+ years expNEOGOV is a company that provides innovative technology solutions for the public sector, and they are seeking a 911 Supervisor to manage day-to-day operations in the Emergency Communications Center. The role involves coordinating staff, handling escalated situations, and ensuring compliance with operational standards and procedures.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Coordinates and reviews work of assigned staff ensuring all calls are handled professionally, efficiently and in compliance with applicable Standard Operating Procedures
Assigns tasks and coordinates day-to-day schedules ensuring staffing levels meet operational needs and maintain compliance with departmental policies for shift rotations, breaks, and time off
Coaches, trains, and motivates staff; provides constructive feedback; provides staff training; recommends corrective action when necessary; and provides general advice and counsel to staff
Conducts regular performance evaluations and provides feedback, and ensures continuous development of assigned staff; mentors and supports telecommunicators ensuring they have the tools and skills necessary to perform tasks
Monitors and reviews calls and dispatch activities to ensure telecommunicators are meeting performance metrics, customer service standards, and compliance with Standard Operating Procedures, including call accuracy, response times, and appropriate use of technology
Handles complex or critical incidents that require escalation from frontline telecommunicators; provides guidance and decision-making support during high-pressure emergencies
Serves as a relief dispatcher during emergencies or staff shortages
Performs other job-related duties as required
Qualification
Required
High School Diploma/GED certification from an accredited institution and five (5) years' experience as an emergency 911 operator or dispatcher
Valid New Mexico driver's license or ability to obtain a valid New Mexico driver's license within 30 days of hire
Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire
Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire
Emergency Police Dispatch (EPD) certification within twelve (12) months of hire
CPR for healthcare providers within twelve (12) months of hire
New Mexico Public Safety Telecommunicator Certification
CJIS/NCIC certification
ICS 100, 200, 700, 800 obtained within twelve (12) months of hire
ICS 144, 300 and 1200 obtained within twelve (12) months of hire
Ability to maintain a valid New Mexico driver's license
A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor
Must pass an applicable criminal record and background check
Pre-employment drug and alcohol screening
Must pass 911 testing to include a typing test with a minimum of 35 WPM
Preferred
Staff supervisory experience preferred
Benefits
Health Care
Dental
Vision
Flexible Spending Account
Life Insurance
Long-Term and Short-Term disability insurance
Holiday pay
Vacation and Sick Leave
Deferred Compensation Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase