Tata Consultancy Services · 16 hours ago
ServiceNow Business Analyst
San Ramon, CA
Full-time
Onsite
Mid Level
$100K/yr - $120K/yrTata Consultancy Services is seeking a ServiceNow Business Analyst to act as a crucial liaison between business stakeholders and technology teams. The role involves analyzing business needs, defining requirements, and ensuring the successful delivery of solutions that drive business value.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
Engage with business stakeholders to understand business objectives, challenges, and requirements
Elicit, analyze, validate, and document business, functional, and non functional requirements
Translate business needs into clear, structured artifacts such as:
Business Requirement Documents (BRD)
Functional Requirement Specifications (FRS)
User Stories & Acceptance Criteria
Ensure requirements are traceable throughout the project lifecycle
Analyze existing business processes (“As Is”) and design optimized future-state processes (“To Be”)
Identify gaps, inefficiencies, risks, and improvement opportunities
Support business process reengineering and transformation initiatives
Act as a single point of contact between business users, product owners, developers, testers, and vendors
Facilitate workshops, requirement walkthroughs, and design discussions
Manage stakeholder expectations and ensure alignment across teams
Support solution design by providing clarifications to technical teams
Participate in sprint planning, backlog grooming, and reviews (Agile environments)
Assist QA teams with test scenarios, UAT coordination, and defect triage
Support post implementation activities and continuous improvement
Maintain up to date documentation in line with organizational standards
Ensure adherence to internal controls, compliance, and audit requirements
Provide regular status updates, reports, and metrics to leadership
Qualification
Required
Strong experience in Business Analysis and Requirements Management
Excellent communication, facilitation, and stakeholder management skills
Expertise in documentation techniques and modeling tools
Ability to translate complex business problems into simple, actionable requirements
SDLC methodologies: Agile / Scrum / Waterfall
Tools: JIRA, Confluence, Azure DevOps, Visio, MS Excel, PowerPoint
BACHELOR OF COMPUTER SCIENCE
Preferred
Experience with APIs, data flows, or system integrations
Domain knowledge in BFSI / ITSM / ITOM / Digital Platforms
CBAP / CCBA / PMI PBA certification
Experience with ServiceNow, ERP, CRM, or core banking platforms
Exposure to automation, AI, or data analytics initiatives
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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