The Wonderful Company · 1 day ago
Customer Service Specialist
Del Rey, CA, USA
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expThe Wonderful Company is known for delivering healthy products, particularly pomegranates and pomegranate juices. They are seeking a Customer Service Specialist to manage the end-to-end order fulfillment process, maintain strong customer relationships, and ensure timely and effective service delivery in both North American and international markets.
Food and BeverageAgriculture
Responsibilities
Serve as a key liaison between customers, sales teams, carriers, and warehouse partners via phone and email
Process and manage multiple fresh and industrial orders, ensuring on-time delivery through a network of warehouses and parcel/trucking carriers
Plan, coordinate, and arrange domestic and specialty such as VIP customers and sample shipments
Research, investigate, and resolve delivery issues, including issuing credits or arranging product replacements as needed
Maintain positive working relationships with customers and third-party logistics providers
Support supply chain planning, sales operations, and business expansion initiatives
Independently handle and resolve customer complaints related to billing discrepancies or service issues
Deliver prompt, efficient, and exceptional customer service for inquiries related to billing, products, order tracking, payments, and general account support
Analyze customer orders to ensure alignment with inventory availability while minimizing operational and shipping costs
Manage day to day communication with 3PLs and transportation on your accounts in order to trouble shoot issues
Qualification
Required
One or more years of experience in customer service in a specialty role such as managing a major account, preferably with logistics or supply chain exposure
Strong problem-solving skills with the ability to make sound decisions independently or with minimal supervision
Excellent written and verbal communication skills with a customer-focused mindset
Ability to manage multiple tasks and priorities simultaneously in a fast-paced environment
High energy level with a strong commitment to performance and service quality
Proficiency in Microsoft Office applications, particularly Excel
Preferred
Experience with order management systems; Oracle experience preferred
Experience working with EDI connections
Benefits
Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits and fitness reimbursements
Library of on-demand fitness videos
Career Advancement Opportunities
Focused Learning and Development
Empowering Mentorship Program
Continuous Improvement Training
Giving Back to the Community
Company
The Wonderful Company
The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products,
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jordan Weiss
Executive Vice President and Chief Tax Officer
Amy Snow
Chief Research Officer & Chief of Staff
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-10-29
2025-10-23
Company data provided by crunchbase