Alliant Power · 23 hours ago
Service Writer
Eugene, Oregon, United States
Full-time
Onsite
New Grad, Entry LevelAlliant Power is seeking a Service Writer to assist customers with identifying and purchasing parts and accessories while managing inventory. The role involves providing excellent customer service, processing orders, and coordinating service appointments.
ManufacturingMechanical EngineeringAutomotiveLogisticsSupply Chain Management
Responsibilities
Greets customers, assists them in selecting parts, answers questions, and provides advice
Sells parts to a variety of customers, including walk-in customers, shop customers, and those who call in orders
Processes orders, verifies payments, and prepares orders for pickup or delivery
Assists with stocking inventory, ensuring parts are properly organized and readily available
May assist with maintaining a clean and organized work area, preparing and maintaining merchandise displays, and other tasks as needed
Possesses a basic understanding of automotive or other relevant industries and the parts they sell
Listening to customers' vehicle issues, asking questions, and understanding their requirements
Detail customers' information and service needs in a repair order, translating customer requests into instructions for technicians
Coordinating and managing service appointments and ensuring timely service delivery
Discussing customer needs and repair details with the service department and technicians
Keeping customers informed about the car's progress and communicating any additional work needed and associated costs
Billing clients and managing work transactions upon completion of service
Inputting and updating customer information in a computer database system
Ability to troubleshoot issues, find solutions, and assist customers with complex problems
Ability to organize the counter, manage inventory, and process orders efficiently
Ability to stand for extended periods, lift items up to 50 lbs., and move around the shop
Qualification
Required
High school diploma or equivalent
Must have strong organizational and communication skills
Experience with Microsoft Office required (Word & Excel)
Customer service oriented
Ability to solve problems and multi-task
Preferred
Experience in Dynamics NAV or similar ERP system desired
Company
Alliant Power
Alliant Power is a manufacturing company that produces engine repair components, fuel systems, turbochargers, and after-treatment parts.
Founded in 1961
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
H
Houman Kashanipour
CEO & President
Recent News
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