Staples Canada · 18 hours ago
Senior Manager Process Optimization & Enablement
Framingham, MA, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expStaples Canada is a business-to-business company focused on enhancing operational efficiency. As a Senior Manager of Process Optimization & Enablement, you will lead initiatives to streamline product development processes, improve quality, and drive measurable business impacts across merchandising and private brands.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Streamlining and optimizing product creation and changing processes to deliver complete, sellable goods efficiently across all channels
Embedding milestone-based progression and measurement frameworks into workflows to improve transparency, predictability, and accountability
Applying Six Sigma or related methodologies and process mapping to identify root causes, implement improvements, and raise quality standards
Leading automation and tooling enhancement initiatives to reduce manual effort and improve accuracy
Driving change management strategies, training, and rollout across stakeholder teams, ensuring adoption of new workflows and standards
Delivering measurable improvements in project turnaround time, cross-functional alignment, and operational excellence
Qualification
Required
Bachelor's degree or equivalent experience in Business, Operations, Supply Chain, Industrial Engineering, Information Systems, or a related field
8+ years in process improvement, operations, project management, or business optimization
Experience applying Lean, Six Sigma, or structured problem-solving frameworks
Demonstrated success in leading cross-functional initiatives and enabling change adoption
Experience with workflow and process design, mapping and/or automation
Strong analytical skills with the ability to translate insights into actionable solutions for end-to-end process improvement
Exceptional communication and stakeholder management, capable of influencing without direct authority and enabling change adoption
Proven leadership in driving milestones, closure, and sustained adoption through collaborative teamwork
Root-cause orientation and a talent for designing scalable, customer-centric solutions that improve sellability and readiness
Experience facilitating training, workshops, and cross-functional initiatives that elevate operational standards
Preferred
Lean Six Sigma Green Belt Cert. (preferred) or Black Belt Cert. (highly preferred)
Master's degree (MBA, MS in Operations/Analytics/Engineering) preferred
2+ years supporting Private Brands, CPG, retail product development, or product lifecycle management processes
Experience working with PLM/PIM/item master/workflow systems and delivering tooling enhancements (automation, validation rules, integrations, alerts)
Background in process mining or advanced operational analytics (e.g., event logs, bottleneck analytics, throughput/cycle time decomposition)
Demonstrated success leading organizational change in dynamic environments
Benefits
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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