UniFide CST Scale Systems · 1 day ago
Customer Support Specialist
La Crosse,WI,US
Full-time
Onsite
New Grad, Entry Level
0+ years expUniFide CST is a primary distributor of weighing systems and data collection software, seeking a Customer Support Specialist to enhance customer experience. This role involves leading customer communication, coordinating service logistics, and ensuring a smooth customer journey from inquiry to service completion.
IndustrialHardware
Responsibilities
Respond to customer inquiries via phone, email, and online portals with professionalism and empathy
Provide accurate updates on service status, timelines, and availability
Escalate concerns promptly when customers need additional support
Assist with scheduling service calls, calibrations, and installations
Coordinate availability and logistics with field technicians and service managers across multiple locations
Send confirmations, reminders, and prep notes to customers
Create and maintain service tickets, warranty files, and customer records
Update CRM and scheduling systems with accurate customer and service details
Identify service gaps and report issues promptly
Track and relay customer feedback to the Customer Experience Manager
Qualification
Required
A high school diploma or GED
0–2 years of experience in customer service, dispatch, coordination, or an administrative support role
Strong written and verbal communication skills
Comfort navigating ERP, CRM, and Microsoft Office tools
A team-first mindset with a knack for staying calm under pressure
A detail-oriented approach to documenting and updating information
Benefits
Health, dental, life, and vision insurance
3 weeks of PTO
401(k) with company match
Annual profit-sharing incentive
A supportive, team-first culture rooted in accountability and service excellence
Opportunities to grow with a company that values accuracy, dependability, and customer care
Company
UniFide CST Scale Systems
Experience: Over 70 years of Scale Industry Expertise throughout the Tri-State Area Technicians with over 100 years of combined Scale Service, Installation, and Calibration experience.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase