Akkodis Group Nordics · 1 day ago
Site IT Analyst with Meeting Room expertise ( TEAMS)
Wickliffe, OH
Full-time
Onsite
New Grad, Entry Level
$30/hr - $35/hrAkkodis Group Nordics is seeking an IT Support Analyst with Meeting Room expertise in Wickliffe, OH. The role involves troubleshooting and repairing IT issues in a hands-on environment, with a focus on providing excellent support for audio-visual and conferencing systems.
Embedded SoftwareSoftwareEmbedded Systems
Responsibilities
Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions
Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate
Provide information to end users regarding the status of their incidents or requests
Troubleshoot PC hardware and software problems; perform software installations and upgrades. Expertise in the following is considered a plus:
Troubleshooting Avaya IP phones
Network troubleshooting
Audio Visual / Conferencing
Projectors, smart boards, monitors, displays, microphones, speakers, wireless devices, video conferencing and cabling
Monitoring and recording meetings
Qualification
Required
Audio Visual/Conferencing experience – setting up meeting room
First line support for applications, network servers and security
Network troubleshooting
Windows 10; Office 365; Ticketing Systems; iOS/Android Devices
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
Holiday pay where applicable
Company
Akkodis Group Nordics
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase