Above Roofing · 3 weeks ago
Customer Experience Coordinator (Part-Time) 16-24 hours a week
Jenison, MI
Part-time
Onsite
Entry Level
$17/hr - $19/hr
3+ years expAbove Roofing has been a trusted name in roofing for over 28 years, committed to providing quality, reliability, and exceptional customer service. They are seeking a Customer Experience Coordinator to support sales, marketing, and customer service by ensuring a smooth customer journey from first contact through scheduling qualified leads.
Home ServicesHome Improvement
Responsibilities
Answer and direct calls professionally, ensuring calls are answered by the third ring 90% of the time
Qualify potential clients based on company guidelines and schedule estimates
Maintain the office schedule and ensure adequate coverage
Monitor and respond to emails, text messages, voicemails, and web inquiries
Respond to and manage Google reviews
Post and manage social media content on platforms such as Facebook, Instagram, NextDoor, Google Business Profile, PMI
Maintain and update customer information in JobNimbus (CRM)
Assist estimators with administrative tasks and paperwork processing
Ensure smooth coordination between office, sales, and production teams
Send appointment reminders and thank-you gifts to clients
Handle customer questions, complaints, and concerns professionally
Monitor and report department key performance indicators (KPIs)
Assist in company events, marketing activities, and direct mail campaigns (Handwritten)
Help with hiring processes and new employee onboarding
Maintain office supplies, company apparel, and staff refreshments within budget
Participate in weekly team meetings and office huddles
Qualification
Required
Answer and direct calls professionally, ensuring calls are answered by the third ring 90% of the time
Qualify potential clients based on company guidelines and schedule estimates
Maintain the office schedule and ensure adequate coverage
Monitor and respond to emails, text messages, voicemails, and web inquiries
Respond to and manage Google reviews
Post and manage social media content on platforms such as Facebook, Instagram, NextDoor, Google Business Profile, PMI
Maintain and update customer information in JobNimbus (CRM)
Assist estimators with administrative tasks and paperwork processing
Ensure smooth coordination between office, sales, and production teams
Send appointment reminders and thank-you gifts to clients
Handle customer questions, complaints, and concerns professionally
Monitor and report department key performance indicators (KPIs)
Assist in company events, marketing activities, and direct mail campaigns (Handwritten)
Help with hiring processes and new employee onboarding
Maintain office supplies, company apparel, and staff refreshments within budget
Participate in weekly team meetings and office huddles
DiSC Profile: Best fit - S/C, C/S, or SiC (high consistency, accuracy, and responsiveness)
Professional & friendly phone etiquette (3+ years of customer service experience preferred)
Excellent verbal and written communication skills
Proficiency in CRM systems (JobNimbus), Google Suite, and Microsoft Office
Accurate & efficient typing skills (minimum of 45-55 WPM)
Strong attention to detail, organization, and time management skills
Ability to multi-task, prioritize, and adapt to changing demands
Consistent on-time attendance and ability to anticipate company and customer needs
Preferred
Professional & friendly phone etiquette (3+ years of customer service experience preferred)
Familiarity with Canva, Adobe, LeadScout, HailTrace, Project Map It, ConstantContact, and Handwrytten is a plus
Benefits
Holiday Pay
Company-wide Incentive Plan
Paid time off (PTO)
Volunteer paid time off (VPTO)
401(K) Retirement Plan w/ 100% match up to 4%
Paid training
Flexible scheduling that helps balance your work and personal life
Employee Assisted Program (EAP) through Pine Rest
Company
Above Roofing
Address: 1731 Dewent Dr, Suite A, Jenison, MI 49428, USA
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase