The Cooper · 1 day ago
IT Systems Support Technician
Charleston, SC
Full-time
Onsite
Mid Level
3+ years expThe Cooper is a company seeking an IT Systems Support Technician III responsible for the installation, troubleshooting, and repair of computer systems and hardware. This role involves maintaining property computers, resolving user issues, and providing exceptional customer service while adhering to security protocols.
Hospitality
Responsibilities
Provide day-to-day technical support for desktop systems, including hardware and software troubleshooting
Install, configure, and support desktop systems, workstations, and software applications
Support user mobile devices and associated applications
Maintain and support guest room and meeting room internet access and entertainment systems
Deliver exceptional customer service and maintain a professional demeanor while resolving issues
Ensure the confidentiality and security of all guests, the company, and property-related information
Assist in other departmental areas as needed
Qualification
Required
3 to 5 years of IT experience in an environment utilizing Windows servers and desktops
Familiarity with the following technologies:
Azure Active Directory / Entra ID
Microsoft 365
Printers and scanners
Windows 10/11
Windows Server (2012, 2016, 2019, 2022)
Basic networking (TCP/IP, DNS, VLANs, etc.)
Network equipment (Cisco, Aruba, Ruckus preferred)
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Preferred
Hospitality industry experience is a strong plus but not required
Company
The Cooper
Nestled on the emblematic Cooper River, The Cooper offers a unique haven where refined elegance, laid-back living, and impeccable service harmonize into a magnetic guest experience.
2-10 employees
H1B Sponsorship
The Cooper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase