Patelco Credit Union · 7 hours ago
SR Operational Risk Program Manager
Dublin, CA
Full-time
Onsite
Senior Level, Lead/Staff
$144K/yr - $144K/yr
8+ years expPatelco Credit Union is a not-for-profit credit union dedicated to building financial health and wellbeing for its members. The Senior Operational Risk Program Manager will lead the design and implementation of the operational risk management framework, ensuring effective identification, assessment, monitoring, and mitigation of operational risks across the organization.
FinanceFinancial Services
Responsibilities
Lead the development, execution, and continuous improvement of the Operational Risk Management (ORM) Program in alignment with NCUA, FFIEC, and state regulatory requirements
Partner with the CRO and senior leadership to strengthen the Credit Union’s risk governance framework and ensure integration with strategic planning, compliance, and audit processes
Maintain and enhance policies, standards, and procedures related to operational risk management
Support the Board Risk Committee and Executive Risk Committee with program updates, risk reports, and metrics
Oversee enterprise-wide risk and control self-assessments (RCSAs), ensuring consistent methodologies and documentation standards
Facilitate scenario analysis, loss event tracking, and root cause analyses to identify emerging risks and control weaknesses
Collaborate with business units to embed proactive risk identification and mitigation practices in day-to-day operations
Develop and maintain key risk indicators (KRIs), dashboards, and reporting to monitor trends and inform management decisions
Analyze operational loss data and incidents to identify systemic issues and drive control enhancements
Produce and present high-quality risk reports for senior management, committees, and regulators
Partner with Information Security, Business Continuity, Vendor Management, Compliance, and Internal Audit to ensure risk coverage across operational domains
Provide risk oversight for significant change initiatives, system implementations, and process redesigns
Promote a culture of risk awareness and accountability through education, training, and communication
Operational Risk Framework Expertise. Demonstrates deep knowledge of ORM principles, regulatory expectations (NCUA, FFIEC, DFPI), and industry best practices to design, implement, and enhance enterprise-wide risk programs
Risk Assessment & Control Evaluation. Proficient in leading RCSAs, scenario analysis, loss event reviews, and root cause analysis to identify control gaps, emerging risks, and systemic issues
Regulatory Governance & Compliance Alignment. Ensures risk management activities, policies, and reporting align with regulatory standards and integrate effectively with governance, audit, and compliance functions
Data-Driven Risk Reporting & Analytics. Translates complex risk data into actionable insights through KRIs, dashboards, and executive-level reporting using advanced analytics and visualization tools
Cross-Functional Collaboration & Influence. Partners effectively with business units and risk domains (InfoSec, BCP, Vendor Management, Audit) to embed risk practices and influence decision-making across the organization
Program Leadership & Continuous Improvement. Leads the ongoing enhancement of the ORM program, driving process improvements, change management oversight, and a strong culture of risk awareness and accountability
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures
Qualification
Required
Bachelor's degree in Business, Finance, Risk Management, or a related field (Master's preferred)
8–10+ years of progressive experience in operational risk management, internal audit, or related risk disciplines—preferably in financial services
Prior experience in a credit union, community bank, or mid-sized financial institution (>$5B assets) strongly preferred
Demonstrated success developing and implementing enterprise risk or operational risk frameworks
Certified Risk Professional (CRP), Certified Internal Auditor (CIA), Certified Risk Manager (CRM), or equivalent (e.g., FRM, ORM, CERA)
Strong understanding of NCUA, FFIEC, and California Department of Financial Protection and Innovation (DFPI) regulatory guidance
Proven ability to synthesize complex risk data into actionable insights for executives and the board
Exceptional communication, facilitation, and relationship management skills
Highly organized, analytical, and detail-oriented with the ability to manage multiple priorities
Advanced proficiency in risk management and data visualization tools (e.g., Tableau, or Power BI)
Strategic thinker with the ability to influence across all levels of the organization
Committed to fostering a member-first culture through sound risk stewardship
Demonstrated integrity, judgment, and accountability in decision-making
Preferred
Prior experience in a credit union, community bank, or mid-sized financial institution (>$5B assets) strongly preferred
Benefits
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Onsite fitness center at HQ and rewards for completing wellness related activities
Competitive compensation packages with bonus opportunity
401(k) with 3% Safe Harbor and 5% employer match
Discounts on loan products
Tuition reimbursement
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
On-the-job training and skills development
Internal transfer opportunities for career growth
Volunteer work
Flexible work arrangements available for specific positions
Company
Patelco Credit Union
Patelco was originally started to serve the financial interests of the employees of a specific organization, in their case the Pacific
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Mendez
CEO/President
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-06
2025-11-25
Company data provided by crunchbase