SAIC · 1 day ago
Deskside Engineer
Kings Point, NY
Full-time
Onsite
Mid, Senior Level
$40K/yr - $80K/yr
4+ years expSAIC is seeking a Deskside Engineer to support their government customer at the United States Merchant Marine Academy. The role involves providing desk side support for complex issues, acting as an escalation point for junior engineers, and troubleshooting hardware, software, and network problems.
SoftwareInformation TechnologySecurityService Industry
No H1B
U.S. Citizen Only
Responsibilities
Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure
Available to be on site as essential personnel and work around academic calendar and support cycles
Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies
Provide support for faculty/Staff and Student's with software applications, backup, anti-virus, including Academic, educational suite of software including engineering and simulation programs
Work with Active Directory for user and computers management for GPO, MFA, Password management
Ability to diagnose hardware/software/network problems and escalate to higher tier with proper troubleshooting and notes
The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides
Provide world-class customer service and technical support via phone, in-person and or other communication mediums
Basic understanding of networking protocols – ICMP, DNS, WINS, DHCP, VPN, TCP/IP
Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies
Desire to keep up-to-date with changing and emerging technologies
Superior organizational skills with a strong attention to detail
Perform other duties as assigned by manager
Qualification
Required
A degree in an IT related field and at least 4 years of experience in field support/deskside, acting as specializing in Troubleshooting complex and advanced end-user issues with hardware and software
High School level with an additional 6 years of experience may be considered in lieu of degree
Must have broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking
HDI Technical Support Professional required within six (6) months of employment
Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA
Attention to Detail – able to efficiently process individual tasks quickly and accurately
Integrity – ability to be honest and maintain strong moral principles
Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization
Attitude - driven to constantly learn and adapt to new technologies and solutions
Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Preferred
Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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