Tata Consultancy Services · 16 hours ago
ITOM Developer & Integration SME
San Ramon, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yrTata Consultancy Services is seeking an ITOM Developer and Integration Subject Matter Expert (SME) who will design, implement, and integrate ITOM solutions to enhance visibility, automation, and operational efficiency within IT infrastructure and services. The role involves developing ITOM modules, integrating various tools and platforms, and acting as a technical authority for ITOM architecture and governance.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
Design, configure, and customize ITOM modules (Discovery, Event Management, Service Mapping, AIOps, Cloud Observability)
Develop scripts, workflows, and automation using platform-native tools (e.g., scripts, flows, orchestration)
Optimize CI/CD pipelines for ITOM-related deployments
Implement health dashboards, KPIs, and operational metrics
Design and implement bi-directional integrations with:
Monitoring tools (SolarWinds, SCOM, Dynatrace, AppDynamics, Prometheus)
Cloud platforms (Azure, AWS, GCP)
Ticketing & ITSM tools
CMDB data sources
Use REST/SOAP APIs, webhooks, MID Servers, and message queues
Ensure data normalization, reconciliation, and CMDB data quality
Act as the technical authority for ITOM architecture and integrations
Define integration standards, patterns, and best practices
Troubleshoot complex production issues and performance bottlenecks
Support audits, compliance, and operational readiness
Qualification
Required
BACHELOR OF COMPUTER SCIENCE
Design, configure, and customize ITOM modules (Discovery, Event Management, Service Mapping, AIOps, Cloud Observability)
Develop scripts, workflows, and automation using platform-native tools (e.g., scripts, flows, orchestration)
Optimize CI/CD pipelines for ITOM-related deployments
Implement health dashboards, KPIs, and operational metrics
Design and implement bi-directional integrations with monitoring tools (SolarWinds, SCOM, Dynatrace, AppDynamics, Prometheus)
Design and implement bi-directional integrations with cloud platforms (Azure, AWS, GCP)
Design and implement bi-directional integrations with ticketing & ITSM tools
Design and implement bi-directional integrations with CMDB data sources
Use REST/SOAP APIs, webhooks, MID Servers, and message queues
Ensure data normalization, reconciliation, and CMDB data quality
Act as the technical authority for ITOM architecture and integrations
Define integration standards, patterns, and best practices
Troubleshoot complex production issues and performance bottlenecks
Support audits, compliance, and operational readiness
ServiceNow ITOM (Discovery, Event Mgmt, Service Mapping, AIOps)
REST / SOAP APIs
JSON, XML
Webhooks, MID Server architecture
Event ingestion & correlation
Orchestration & automation frameworks
JavaScript (platform scripting)
Python / PowerShell (for integrations & automation)
SQL & CMDB data modeling
Git, CI/CD pipelines
Azure / AWS monitoring & integrations
Kubernetes, containers, microservices
Network & server infrastructure fundamentals
Preferred
BMC Helix, Micro Focus OpsBridge (optional/alternate)
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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