Safeway · 14 hours ago
Service & Delivery Technician III
Los Gatos, CA
Full-time
Onsite
Mid, Senior Level
$26/hr - $34/hr
5+ years expAlbertsons Companies is a leading food and drug retailer in the United States, and they are seeking a Service and Delivery Technician III to support Safeway retail grocery stores in San Jose, CA. The role involves providing IT support, deploying equipment, installing hardware and software, and troubleshooting various IT hardware unique to retail.
Telecom & CommunicationsRetailFood and BeverageE-CommerceHealthcareGroceryHealth CareInternetShopping
Responsibilities
Support standard hardware platforms and systems installed throughout Safeway
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers
Provide complete recoverability of systems and applications
Trouble shoot resolution
Installation of new hardware and software
Provide customers with IT support; meet goals for service level agreements
Provide network and remote connectivity (hardware/software) support
Maintain equipment inventory controls and policies
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
Interface with all Corporate IT groups for on-site support and technology resolutions
Adhere to repair standards and service levels established
Driving required for this Zone Service Area
Qualification
Required
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity
Strong sense of urgency, business ethics, dependability and follow through
High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred
Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience
Must have a good, safe driving record. Must have a reliable vehicle for this position
Work may be performed in a temperature-controlled environment
Must sit, stand, or walk for extended periods of time
May spend long periods of time at a desk or computer terminal
Will use keyboards, telephone, and other office equipment during normal workday
Stooping, bending, twisting, and reaching may be required in completion of job duties
Workday is fast paced; some evening and weekend work may be required
Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs
Preferred
BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred
2+ years' experience with retail store systems, technology systems and hardware preferred
2+ years' experience with installation and configuration of desktop and peripheral technology preferred
Benefits
$2000 Signing Bonus
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
Company data provided by crunchbase