Cisco · 20 hours ago
Business Systems Architect
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$126K/yr - $159K/yr
10+ years expCisco Systems is reshaping the way it runs by transforming technology and business operations. The Business Systems Architect will act as a strategic bridge between business stakeholders and technical teams, leading the design and implementation of Salesforce solutions to drive business value.
Telecom & CommunicationsEnterprise SoftwareHardwareSoftwareCommunications Infrastructure
Responsibilities
Collaborate with business units to gather, analyze, and document requirements for Salesforce solutions and enhancements
Translate business needs into technical specifications, ensuring alignment with Salesforce best practices and platform capabilities
Lead solution design and work closely with developers to implement scalable and efficient Salesforce features and integrations
Manage and prioritize project tasks, enhancements, and incidents within Salesforce, including Sales Cloud, Service Cloud, and other related applications
Configure Salesforce features, workflows, and automation tools such as Process Builder, Flow, and Approval Processes
Conduct UAT (User Acceptance Testing), support end-user training, and ensure a seamless deployment process
Act as a Salesforce subject matter expert and trusted advisor to business and IT leadership
Maintain system documentation, including design specifications, test plans, and training materials
Monitor platform performance and work with development teams to troubleshoot issues, ensure data integrity, and optimize user experience
Stay informed about new Salesforce releases, features, and industry trends, making proactive recommendations for improvements
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field
10+ years of experience as a Salesforce Analyst, Administrator, or Consultant in a complex IT environment
Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities
Proven experience in gathering and translating business requirements into scalable Salesforce solutions
Hands-on experience with declarative tools (e.g., Flow, Process Builder, Validation Rules) and knowledge of Apex/Visualforce is a plus
Experience with data migration tools and techniques (e.g., Data Loader, Dataloader.io)
Excellent communication, problem-solving, and stakeholder management skills
Salesforce Administrator or Advanced Administrator certification required
Additional certifications (e.g., Platform App Builder, Sales Cloud Consultant) are a plus
Preferred
Master's degree
Experience with Agile methodologies and tools such as Jira, Confluence, or similar
Exceptional communication and analytical skills and ability navigating complex situations
Familiarity with Salesforce and third-party systems (e.g., MuleSoft, APIs, middleware)
Familiarity with cloud platforms e.g., AWS
Understanding of customer experience (CX) principles and digital transformation initiatives
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-02-09
Small Business Trends
2026-02-07
Company data provided by crunchbase