Boone County Hospital · 17 hours ago
Help Desk Specialist
Boone, IA
Full-time
Onsite
Entry Level
$23.03/hr - $29.96/hr
1+ years expBoone County Hospital is dedicated to improving the health and well-being of the community through a team approach to healthcare. They are seeking a Help Desk Specialist to provide technical support and problem resolution for computer users, ensuring effective communication and assistance with IT-related issues.
Non ProfitHealthcareHospitalHealth Care
Responsibilities
Responds to user questions and inquiries via telephone, email, web, face-to-face, and other communication methods
Enters, assigns, and tracks service requests in the on-line work-order system
Refers service issues to System Administrators and IT management
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software
Provides professional, courteous, prompt, and accurate support and solutions to users. Communicates, analyzes, and troubleshoots routine user problems and provides proper solutions or remedies
Properly documents problem ticket into on-line Help Desk System
Assists other IT technical staff in providing users feedback and user statistics
Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures
Follows up and communicates ticket information to users when appropriate
Is an active and effective team member
Assists with desktop and laptop imagining and installation as needed
Assists in the operations of enterprise systems as needed
Create and updates user accounts as needed
Follows departmental guidelines and operating procedures
Work closely with senior IT staff to acquire additional technical and non-technical knowledge
Performs End User Training as needed
Must be able to effectively communicate with end users in a face-to-face encounter
Participates in on-call/afterhours rotation schedule to support 24/7/365 operation
Performs other duties as required
Qualification
Required
Knowledge of principles and operations of computer systems and related peripheral equipment
Ability to analyze and troubleshoot problems in-person or over the telephone
Ability to maintain knowledge of current technology and able to learn new technology
Proficiency with desktop operating systems including Windows 10 and 11
Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), Internet browser, websites, and e-mail systems
Possess basic to intermediate knowledge and understanding of networking and personal computer hardware
Minimum of one year of IT support experience required
A proven aptitude in technology, with the ability to learn rapidly while retaining knowledge
Experience or aptitude in troubleshooting procedures for technology
Proven ability to communicate effectively whether on the phone or in-person
High School Diploma or equivalent required
Effectively communicate with all levels of staff, clinical staff, and physicians
Ability to communicate professionally, accurately, and effectively, both verbal and written, as well as on the telephone
Ability to understand and respond to user questions in an effective and courteous manner
Ability to convey technical procedures and directions in layman's terms
Understanding of, sensitivity to, and respect for the diverse socioeconomic, cultural, disability and ethnic backgrounds of Boone County hospitals' patients, staff, and community
The ability to keep information confidential
Must be able to de-escalate tense situations with end users
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life insurance
Aflac
Short-term and long-term disability coverage
Wellness program and reimbursement
Free access to Boone County Hospital’s onsite fitness room
Generous PTO Accrual Plan
Iowa Public Employees Retirement System (IPERS)
Employee Assistance Program (EAP)
Onsite Cafeteria
Company
Boone County Hospital
Boone County Hospital is a 25-bed critical access hospital that has been serving the healthcare needs of Boone County and the surrounding communities since the early 1900s.
201-500 employees
H1B Sponsorship
Boone County Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Mikaela Kienitz RN, MSN, FACHE
Chief Executive Officer
Karl Vilums
Chief Financial Officer
Company data provided by crunchbase