PBS Systems · 7 hours ago
Technical Support Analyst
Arlington, TX
Full-time
Onsite
New Grad, Entry LevelPBS Systems is the fastest growing 'All Inclusive Business Platform' vendor in North America, focused on transforming how people buy and service cars. They are seeking a Technical Support Analyst to provide top-quality support to clients, handling troubleshooting, documenting issues, and training customers on their software and services.
Software
Responsibilities
Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieving relevant certification in line with department needs and requirements
Achieving and exceeding KPI targets and other Metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Qualification
Required
Relevant certification or post-secondary Diploma or Degree
Valid Driver's License
Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
Previous experience working with Networks (TCP/IP)
Basic LAN/WAN knowledge
CompTIA A+ and Network +
Thorough understanding of PC hardware and software as well as Microsoft Products
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Excellent verbal and written communication skills
Ability to work within and meet set deadlines
Strong base knowledge of industry standard business applications
Willingness to commit to an ongoing system of education and cross-training
Benefits
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Company
PBS Systems
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-03-01Acquired
Company data provided by crunchbase