NVIDIA · 1 day ago
Customer Success Operations Program Manager
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$136K/yr - $218K/yr
8+ years expNVIDIA is seeking a highly organized Customer Success Operations (CSOps) Program Manager to drive global customer and partner engagement initiatives. The role involves managing CSOps projects, leading organizational change, and ensuring effective tool and process adoption across the organization.
Artificial Intelligence (AI)SemiconductorConsumer GoodsHardwareSoftwareAppsAI InfrastructureConsumer ElectronicsFoundational AIGPUVirtual Reality
Responsibilities
Serve as program manager for CSOps initiatives, defining scope, timelines, achievements, risks, and success criteria
Lead organizational change efforts associated with new tools, process redesigns, and operating model shifts
Translate business requirements into clear operational and system requirements in partnership with CS leaders and cross-functional collaborators
Coordinate cross-functional teams and vendors to ensure alignment, timely delivery, and adoption success
Develop rollout plans, communication strategies, and enablement materials to drive effective usage
Track and report progress, risks, and dependencies, proactively identifying and resolving issues
Establish and document scalable processes, playbooks, and operational standards for managing programs
Support continuous improvement and efficiencies across CSOps projects as the business evolves
Qualification
Required
8+ years' experience in Customer Success Operations, Revenue Operations, Program Management, or Systems Implementation
Experience working on Customer Success Platforms
Strong program and project management skills, handling multiple projects and collaborators effectively
Experience with organizational change, including communication planning, enablement, and driving adoption
Excellent communication and leadership skills, with the ability to influence without authority
Highly organized, meticulous, and comfortable operating in fast-paced, evolving environments
Bachelor's degree or equivalent experience required
Domain Fluency: Strong understanding of the healthcare technology landscape
NVIDIA Familiarity: Familiarity with NVIDIA AI tools, frameworks, and developer workflows
Preferred
Master's degree, MBA, or equivalent experience in business, healthcare, or computer science
Strategic Problem Solver: Excels at CSOps‑level strategic thinking, connecting data, processes, and systems to solve cross‑functional customer success challenges
Operational Domain Fluency: Strong understanding of customer success operations, including workflows, metrics, segmentation, and lifecycle management
Advanced Education: Master's degree, MBA, or equivalent experience in business, operations, analytics, or computer science
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
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2026-02-12
2026-02-12
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