RIDE Mobility · 16 hours ago
Claims Specialist
Pasadena, CA
Full-time
Onsite
Entry Level
$25/hr - $27/hr
1+ years expRIDE Mobility is seeking a Claims Specialist responsible for reviewing, processing, and managing warranty and after-sales claims. This role serves as a key liaison between OEM teams, dealers, customers, and suppliers to ensure efficient resolution of claim issues.
Automotive
Responsibilities
Review and process warranty and service claims in accordance with established OEM policies and internal procedures
Verify claim accuracy by reviewing labor hours, parts usage, repair orders, and supporting documentation
Coordinate with service technicians, engineering, and quality teams to confirm claim information and warranty eligibility
Track claim status and follow up with dealers, customers, or internal teams for missing information or required corrections
Monitor OEM and supplier processing cycles and follow up to support timely reimbursement
Provide procedural guidance to customers and dealers regarding claim submission requirements and documentation standards
Prepare routine claim status reports and reimbursement tracking summaries for internal review
Maintain accurate claim records and documentation within company systems
Qualification
Required
Fluent in English and Mandarin Chinese (written and verbal)
Bachelor's degree in automotive technology, Engineering, or related field preferred (or equivalent experience)
1-2 years of warranty claim experience, preferably in the commercial vehicle (bus/truck) industry
Proficiency in data analysis and reporting tools (Excel, Power BI)
Excellent written and verbal communication
Detail-oriented with strong data accuracy awareness
Preferred
Knowledge of vehicle systems (e.g., drivetrain, electrical, HVAC, suspension)
Experience working with OEMs, dealers, or automotive service
Familiarity with after-sales claims processing systems or work order platforms
Benefits
401(k)
Health insurance
401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance
Life insurance
Employee assistance program
Company
RIDE Mobility
RIDE, a BYD spinoff, is redefining the future of transportation in North America.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase