CACI International Inc · 1 day ago
Deputy Case Support Manager
State Farm, VA
Full-time
Onsite
Mid, Senior Level
$55K/yr - $115K/yr
3+ years expCACI International Inc is seeking a highly skilled and motivated Deputy Case Support Manager to lead a team of Case Support Analysts. The role involves overseeing daily operations, ensuring compliance with national standards, and fostering a collaborative work environment.
SoftwareInformation TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage a team of Case Support Analysts, providing guidance, mentorship, and performance feedback
Recruit, hire, and onboard new team members
Develop and implement training programs to enhance the skills and knowledge of the team
Foster a positive and inclusive team culture that promotes professional growth and development
Oversee the daily workload and task list of the Case Support Analysts, ensuring tasks are prioritized based on customer, business, and team needs
Ensure all team members adhere to company policies and procedures, seeking clarification or explanations when necessary
Participate in all mandatory meetings and contribute to strategic planning and decision-making processes
Serve as a subject matter expert on customer policies and procedures, including case coverage for all case types, issue resolution, and reporting requirements
Provide guidance to CACI field staff regarding their responsibilities and issues raised during investigations
Assess designated case types to communicate important case information to the field, cancel unwarranted items, and ensure all necessary fieldwork is scheduled or extended
Assist staff with answering field investigator, reviewer, and section lead case-related questions and concerns via telephone and email
Understand the essential functions of field and review department positions to provide effective support and guidance
Collaborate with customers and stakeholders to ensure their needs and expectations are met
Monitor team performance metrics and implement strategies to improve efficiency and effectiveness
Identify areas for process improvement and lead initiatives to enhance case management practices
Ensure all functions, duties, or tasks are carried out in an honest, ethical, and professional manner
Qualification
Required
Bachelor's degree in a related field; Master's degree preferred
Minimum of 3 years of experience in case management or a related field
Proven experience in a leadership or management role
In-depth knowledge of customer policies and procedures, including case coverage, issue resolution, and reporting requirements
Strong understanding of field and review department positions and their essential functions
Excellent communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced, dynamic environment and manage multiple priorities
Commitment to ethical conduct and adherence to company policies and procedures
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Morningstar.com
2026-02-11
Washington Technology
2026-01-25
2026-01-22
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