Atrium Health · 17 hours ago
Video Communication Administrator
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expAtrium Health is a leading nonprofit integrated health system and they are seeking a Video Communication Administrator. This role provides operational and technical support for video collaboration services, telehealth technologies, and digital media platforms, ensuring effective video conferencing activities and system maintenance.
HealthcareHospitalHealth CareMedical
Responsibilities
Coordinate and assist with video conference activities utilizing the appropriate collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events
Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms. Quickly identify system failures and escalate to the appropriate teams/team members for swift resolution
Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. Follows up with users to ensure problem resolution and develops supporting documentation of all activities
Perform various system upgrades and preventative maintenance tasks. Promote and increase the adoption of Video Communications offerings by monitoring trends and analytics
Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment
Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service
Work directly with vendors contracted to support the video conference service line
Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies
Provide support that falls outside of scope when requested and as needed
Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions comply with the policies, regulations and laws applicable to the organization
Qualification
Required
Bachelor's Degree or equivalent knowledge
Typically requires 3 years of experience in video conferencing, unified communications and collaboration
In depth working knowledge of underlying IT technology associated with programs. Skill set to include: software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture
Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products
Basic knowledge and practical application of video conferencing technologies and protocols
(H.320, H323, H.264, SIP and TIP, etc.)
Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc
Basic knowledge of MCU and control systems from Cisco, Polycom, etc
ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU's, and Gatekeepers
Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems preferred
Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills
Basic networking understanding and skills including firewall and QoS compliance with video standards
Ability to travel
Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday
Must be able to lift and carry up to 50 lbs at waist height a reasonable distance
Must be able to push/pull with 10 lbs of force
Must have functional vision, speech and hearing
Must be able to use hands with fine manipulation when using computer keyboard
Preferred
Facility coordination or Networking systems preferred
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health
Atrium Health, part of Advocate Health, is redefining how, when and where care is delivered.
Founded in 2007Charlotte, North Carolina, USA
10001+ employees
H1B Sponsorship
Atrium Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
Isabella Santos Foundation
2018-04-11Grant· $5M
2017-02-23Grant· $1M
Leadership Team
Dick Baker, IOM, CFRM
Executive Director/CEO, The HealthCare Foundation of Cleveland County
Eugene A. Woods
President and CEO
Recent News
Charlotte Business Journal
2025-02-01
Charlotte Business Journal
2025-02-01
Company data provided by crunchbase