Marriott International · 1 day ago
FLEX Sr Program Specialist - Workplace Services
Bethesda, MD
Full-time
Hybrid
Entry Level
$24.90/hr - $42.06/hr
1+ years expMarriott International is the world’s largest hotel company, and they are seeking a FLEX Sr Program Specialist to serve as a point of contact for workplace inquiries and assist with various functions related to workplace services. The role involves coordinating service requests, interacting with clients and associates, and supporting management on tasks and projects as needed.
HospitalityTravelCustomer ServiceHotel
Responsibilities
Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams
Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams
Interacts professionally with all clients, guests, and Workplace Services team daily
Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed
Provides support to Workplace Management leadership on tasks/projects as needed
Anticipate associates service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Address associate service needs in a professional, positive, and timely manner
Assist other employees to ensure proper coverage and prompt associate service
Coordinate tasks and work with other departments to ensure that the department runs efficiently
Adheres to all standards, policies, and procedures
Strives to improve service performance and actively promotes the Workplace Services team
Perform other reasonable job duties as requested by Managers
Qualification
Required
Bachelor's degree from an accredited university, or High school diploma or GED
Minimum 1 year experience in the event management, food and beverage, or related professional area
Is proficient using Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs
Preferred
Customer service-oriented disposition and skillset
Ability to interact with executive level leadership, VIP guests, and associates at all organizational levels
Communicates clearly and effectively and provides progress and status updates on open inquiries/requests
Problem-solving mentality
Ability to prioritize and involve leadership on high priority items as needed
Ability to multi-task and handle multiple requests at once
Represents the Marriott culture and Core Values
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
Founded in 1927Milwaukee, Wisconsin, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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