NEOGOV · 1 day ago
Peer Recovery Team Lead (Peer Recovery Specialist IV)
7460 Tidewater Drive, VA
Full-time
Onsite
Mid, Senior Level
$49K/yr - $82K/yr
2+ years expNEOGOV is seeking a Peer Recovery Team Lead to oversee and manage the daily operations of the Peer Recovery Support unit. The role involves providing direct services, outreach, and support to individuals facing mental health and substance use challenges, while promoting a positive work environment.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
No H1B
Responsibilities
Conduct routine supervision and coaching for direct reports
Performance management and evaluation
Develop and maintain a daily schedule of services and activities and coordinate the scheduling of employees
Oversee and manage the day-to-day operations of the unit
Provide input and develop program policies and procedures
Role model recovery by maintaining personal recovery, consistent self-care, and utilizing coping skills
Conducts outreach to individuals in the city of Norfolk; attempts to develop relationships with persons experiencing mental illness, substance use challenges, and homelessness; discuss goals and needs and identifies natural supports and resources that may be helpful to the individual; contacts consumers face-to-face through contact, site visits, and office visits, virtual visits, or in another community setting
Assists individuals in building meaningful social ties within the community
Links to services, resources, and supports as identified, including linking to psychiatric treatment, housing, entitlements, medical care, food, skill training, etc
Assists the individual directly, which may include transportation, for the purpose of obtaining needed resources; advocates for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible
Coordinates services and service planning with other providers within Norfolk Community Service Board and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation as necessary from other providers to ensure continuity of care. May perform administrative duties
Ensure self-determination of the individual by meeting them where they are at, providing multiple pathways to treatment and recovery, providing education, and advocating on the behalf of the individual when requested
Facilitates groups to provide recovery and wellness education as well as opportunities to socialize in a meaningful way with others who may have shared experiences, challenges, and solutions
Provides peer support services within NCSB Peer Recovery Drop-in Center
Maintains the Norfolk Warm Line as needed to provide support and resources to those in the community
Attend outreach events to advocate on a community level and provide information to those outside of the NCSB
Provides practical guidance and education to guide the individual in problem-solving strategies and to develop a supportive therapeutic relationship; encourages compliance with treatment, discusses relapse prevention strategies, stress management, etc.; works to resolve critical situations; links to emergency services as needed
Maintains chart documentation that follows agency guidelines and state regulations; ensures that documentation substantiates billing by completing documentation and submitting filing within specified time frames of providing the service; completes an accurate record of direct and consumer related service provided daily; documents within the role of a peer support specialist
Comply with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights; maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload
Attend agency staff meetings, case review meetings, supervisory meetings, and training as required
Performs related work as assigned
Qualification
Required
High School Diploma or GED
Two years of experience working with consumers with mental health and substance use challenges
Personal Recovery Plan in self-demonstrated recovery
Valid driver's license
Completion of the DBHDS 72-Hour Peer Recovery Specialist Training
Registered and Certified Peer Recovery Specialist issued by Virginia Certification Board
CIT Trained
Preferred
Certified or able to be certified in Basic Life Support and first aid training within the first 30 days of employment
Benefits
Paid holidays
Vacation and sick leave
Employer paid pension plan
Basic life insurance
Voluntary participation in medical and dental
Section 457 deferred compensation
Long-term disability
Optional life insurance for self, spouse and children
Medical and dependent care reimbursement plans
Access to membership in credit union
Employer provided parking
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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