Tata Consultancy Services · 1 day ago
CMDB SME/Integration Specialist
San Ramon, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yrTata Consultancy Services is seeking a ServiceNow CMDB Subject Matter Expert (SME) and Integration Specialist to design, implement, govern, and optimize the Configuration Management Database (CMDB) and enterprise integrations within the ServiceNow platform. The role requires deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance to support ITSM, ITOM, and business services.
Enterprise SoftwareCloud ComputingConsultingInformation TechnologyBusiness Information SystemsIT Management
Responsibilities
Act as CMDB SME, owning CMDB strategy, architecture, and roadmap
Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)
Define CI classes, relationships, normalization rules, and lifecycle management
Ensure CMDB supports ITSM, ITOM, ITAM, SecOps, APM, and Service Mapping use cases
Lead CMDB audits, health dashboards, and continuous improvement initiatives
Configure and manage ServiceNow Discovery (Horizontal & Cloud Discovery)
Design and maintain Service Mapping for business-critical services
Troubleshoot Discovery issues, credential problems, and MID Server connectivity
Optimize discovery schedules, patterns, and identification reconciliation rules
Design, build, and support integrations using:
REST / SOAP APIs
ServiceNow IntegrationHub & Spokes
MID Servers
ETL tools and scheduled imports
Integrate CMDB with third party systems such as:
Cloud platforms (Azure, AWS, GCP)
Monitoring tools (Splunk, Dynatrace, AppDynamics, SCOM, etc.)
Asset tools, security tools, and DevOps pipelines
Ensure data consistency, reconciliation, and error handling across systems
Define and enforce CMDB governance policies, standards, and KPIs
Measure and improve CMDB health metrics:
Completeness
Correctness
Compliance
Relationship accuracy
Implement automated rules for data validation and remediation
Collaborate with platform owners, operations, security, and architecture teams
Work closely with ITSM, ITOM, Cloud, Security, and Infrastructure teams
Provide technical guidance and mentoring to ServiceNow developers and admins
Participate in architectural reviews and transformation programs
Support audits, risk assessments, and regulatory compliance initiatives
Qualification
Required
Bachelor of Computer Science
Deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance
Act as CMDB SME, owning CMDB strategy, architecture, and roadmap
Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)
Define CI classes, relationships, normalization rules, and lifecycle management
Ensure CMDB supports ITSM, ITOM, ITAM, SecOps, APM, and Service Mapping use cases
Lead CMDB audits, health dashboards, and continuous improvement initiatives
Configure and manage ServiceNow Discovery (Horizontal & Cloud Discovery)
Design and maintain Service Mapping for business-critical services
Troubleshoot Discovery issues, credential problems, and MID Server connectivity
Optimize discovery schedules, patterns, and identification reconciliation rules
Design, build, and support integrations using REST / SOAP APIs
ServiceNow IntegrationHub & Spokes
MID Servers
ETL tools and scheduled imports
Integrate CMDB with third party systems such as Cloud platforms (Azure, AWS, GCP)
Monitoring tools (Splunk, Dynatrace, AppDynamics, SCOM, etc.)
Asset tools, security tools, and DevOps pipelines
Ensure data consistency, reconciliation, and error handling across systems
Define and enforce CMDB governance policies, standards, and KPIs
Measure and improve CMDB health metrics: Completeness, Correctness, Compliance, Relationship accuracy
Implement automated rules for data validation and remediation
Collaborate with platform owners, operations, security, and architecture teams
Work closely with ITSM, ITOM, Cloud, Security, and Infrastructure teams
Provide technical guidance and mentoring to ServiceNow developers and admins
Participate in architectural reviews and transformation programs
Support audits, risk assessments, and regulatory compliance initiatives
Strong hands on experience with ServiceNow CMDB
CSDM
Discovery & Service Mapping
Identification & Reconciliation Engine (IRE)
Proven experience with ServiceNow integrations
Strong understanding of IT infrastructure: Servers, networks, databases, middleware, cloud platforms
Experience with MID Server configuration & troubleshooting
Familiarity with ITIL processes (Incident, Problem, Change, Asset)
Strong analytical and problem solving skills
Excellent communication and stakeholder management
Ability to work independently and lead initiatives
Documentation and process oriented mindset
Preferred
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – CMDB / ITOM
ITIL v3 / ITIL 4 certification
Experience in BFSI or regulated environments
Knowledge of ServiceNow APM, ITAM, or SecOps
Experience with large scale CMDB implementations (100K+ CIs)
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-02-12
2026-02-12
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