Octapharma Plasma, Inc. · 1 day ago
Workforce Management Systems Administrator
Charlotte, NC
Full-time
Onsite
Mid Level
4+ years expOctapharma Plasma, Inc. is a leading organization focused on plasma collection to create life-saving medicines. They are seeking a Workforce Management Systems Administrator to manage and ensure the operational readiness of the Workforce Management systems, resolve pay rule issues, support payroll processing, and provide training to staff.
BiotechnologyHealthcarePharmaceuticalHealth Care
Responsibilities
Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories
Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity
Support system upgrades, releases, and regression testing in partnership with HRIS
Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues
Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines
Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed
Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis
Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules
Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits
Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals
Perform other duties as assigned
Qualification
Required
Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred
Four (4) years of experience administering Workforce Management or time and attendance systems
Strong attention to detail and process orientation
Strong communication and customer support skills
Knowledge of WFM and time & attendance systems, including configuration and support
Ability to configure, maintain, and support WFM systems
Ability to identify and resolve timekeeping and payroll-related issues
Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests
Understanding federal and state labor laws, including FLSA
Preferred
Bachelor's degree
Experience in multi-site and hourly workforce environments
Experience supporting payroll and HRIS system integrations
Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests
Understanding federal and state labor laws, including FLSA
Benefits
Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition Reimbursement
Employee assistance program (EAP)
Wellness program
401k retirement plan
Paid time off
Company paid holidays
Personal time
Company
Octapharma Plasma, Inc.
About Us: Octapharma Plasma, Inc. helps change lives through the incredible power of plasma donation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judy Smith
COO and EVP
Barry Pomeroy
Vice President - Finance
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2025-09-26
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