Mister Sparky Electric · 21 hours ago
Client Care Representative with bonus on every check!
Raleigh, NC 27601
Full-time, Part-time
Onsite
New Grad, Entry Level
$29.50/hr - $29.50/hrMister Sparky Electric is seeking a Client Care Representative to join their team of professional electricians. The role involves answering incoming client calls, ensuring excellent communication, and assisting with the scheduling and dispatching of service calls.
Commercial
Responsibilities
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Qualification
Required
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Preferred
Prior customer service experience preferred
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Company
Mister Sparky Electric
Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-21Acquired
Leadership Team
John Rossi
Chief Operating Officer
Company data provided by crunchbase